West Elm offers modern, contemporary furniture with a stylish, mid-century modern design that many customers love. The store has a wide selection of options, and staff are generally helpful, often going out of their way to assist with finding the right fabric, style, or even checking back stock for customers. Many shoppers appreciate the store for its beautiful layout and the variety of services like custom ordering, in-store pickup, and design consultations, often describing their experiences as positive, especially when left to browse independently. Customers in smaller cities, such as Des Moines, feel fortunate to have West Elm nearby, noting that the store helps keep their homes stylish and trendy. However, some reviews mention the higher prices and concerns about delivery service, which can be slow, costly, and sometimes problematic, including receiving wrong items or experiencing delays. Despite these issues, many customers value the quality and design of the furniture and enjoy the store’s modern aesthetic. Overall, West Elm is appreciated for its style and product variety, though potential buyers should be prepared for possible delivery hassles and higher costs.
Went in and the staff helped me find exactly what I was looking for! Even went to the back stock to check other styles for me.
August 2025
Super friendly and helpful staff! Loved our experience shopping for new bedding and curtains. Thank you!
July 2024
Purchased bedding online. Shipping took forever. Color isn't even close to what it looked like online and the quality is absolutely terrible. Unfortunately the items were clearance so not returnable. I will not purchase from them again.
