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November 2025 by George Klesel
In the last 5 years the service department has really raised the bar at Lexus.
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November 2025 by Steve Caves
Great service
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November 2025 by Michael Anthony
Great car buying experience. Chad Wilson did an excellent job of explaining all the options and making the experience easy. I highly recommend you take a look at Nissan dealership and if you want a professional car salesman look up Chad.
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November 2025 by Eugene Meiners
Service was quick and professional
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November 2025 by Connie Ridgway
Great service over and beyond expections!
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November 2025 by Lori Drennan
Absolutely the worst customer service of any business I have ever worked with. WARNING....if you live out of the state of Iowa, DO NOT buy from this dealership. Out temporary license expired and we can't drive our new car for two weeks because of the inefficiency of this car dealer sending paperwork for our license. When calling them MULTIPLE times they were of Absolutely no help at all. WILL NEVER BUY A VEHICLE AT THIS DEALERSHIP EVER AGAIN. Plus I will warn all my friends in the Des Moines area not to buy here as well.
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November 2025 by Chris Drennan
Do NOT buy a car from Willis if you are from Missouri. They insisted on doing the title work themselves. It's been a month and I have a car that I am paying payments and full coverage insurance on, THAT I CAN'T DRIVE! I can't even get a temp tag in Missouri without the title. If I had the title I could have licensed it the day after I bought it. BUYER BEWARE!
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October 2025 by Akhil Shisha
Five-Star Loyalty, One-Star Experience
I have been a loyal customer of Willis Auto for several years. Back in 2017, I bought my brand-new Jaguar F-Pace from them and enjoyed the vehicle thoroughly. However, my recent experiences have been extremely disappointing.
Earlier this year, I took my car in for its annual maintenance service. A few hours after dropping it off, I received a call from the service team saying my tires were worn out and needed replacement — and that there was a “sale” going on. Trusting them, I agreed to get new tires. After the service was completed and I paid for everything, I picked up my car.
Shockingly, just after leaving the dealership and driving onto Hickman Road, I noticed smoke coming out from the bonnet. I immediately turned around and brought it back. The next day, they informed me there was a leak near the engine and that the car was “not safe to drive.”
This really made me question their quality of service — how could a car that was supposedly serviced and cleared for delivery be in such a dangerous condition within minutes of pickup? It’s unacceptable that they handed over a vehicle unsafe to drive. That repair ended up costing me nearly $5,000, on top of what I had already spent on service and tires — almost $10,000 in total within a month. I was really upset and felt they were just money-minded and careless with loyal customers.
After that experience, I decided to sell my F-Pace and started looking for my next car. I again visited Willis Auto to test drive a Land Rover Defender. The salesperson, Kurt Larson, was wonderful to work with — polite, knowledgeable, and helpful. However, when his manager Bobby Simon got involved, the entire experience turned unpleasant.
While I was discussing numbers with Bobby, he was watching a baseball game loudly on his iPad and barely paying attention. His tone was rude and dismissive, and he showed no respect or courtesy — not even offering my family or me a seat. I genuinely felt disrespected and even sensed racial bias in the way he interacted with me. As a returning customer, this was extremely disappointing and unprofessional.
I walked out of there and went across the street to BMW of Des Moines, where I met some wonderful people who treated me with respect and helped me get a great deal on a new BMW X5 without any hassle.
Honestly, I had always trusted Willis Auto, but after these back-to-back experiences, I’ve completely lost confidence in them. I hope they take this feedback seriously and train their management on customer respect and service ethics.
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October 2025 by Norman Hayes
Great service from Willis Automotive. Exceeded my expectations as always.
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October 2025 by noelle purdy
Friendly, helpful, not pushy. We worked with Robb and he was great! 100% recommend Willis Automotive!!
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October 2025 by Paige Levich
I had a wonderful experience here buying from Troy and left with a car I’m very happy with.
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October 2025 by Elyse Rogers
Took care of my missing piece, they forgot to check my gas tank, will do that next time.
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October 2025 by Joe Padilla
My recent experience and those prior have all been great. The work being done has been excellent. The staff have been courteous and respectful.
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October 2025 by Charles Purcell
Willis applied a ceramic polish to our 2024 Genesis GV80. Terrific job! Car shines beautifully.
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October 2025 by Denny R
Ross Marshall did an excellent job in putting my deal together and very happy with the experience. Thank you
