Metro by T-Mobile offers unbeatable prepaid plans and 5G phones. The staff provides great, excellent, and helpful customer service. They are described as friendly, kind, hardworking, and dedicated. The team works within a customer's budget to provide reliable coverage at a low affordable cost, including plans with unlimited talk, text, and data and streaming services. Customers note they are always helpful and have the answers. There is a suggestion to update open hours if they differ from online listings.