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“I went in with issues on my phone and was helped our by Kianna. She was very polite and helpful. Highly recommend this store if you want a friendly and professional environment.”
“Was in and out in probably 5 minutes.
Chance took my phone apart and replaced the part very quickly.
Very nice and professional.
I will never go anywhere else.”
“This is my favorite US Cellular office in Dubuque. You are always so helpful and especially when I lost my phone in the ocean in Alaska. You put in a claim promptly and I got a new phone within hours hand delivered to my house and had expert help getting it set up. Thank you so much for making the process easy!”
“Customer Rep (Jason? With dreadlocks) sent us across the street for my ATT Apple phone issue with a dirty charger port. The referral was great and phone fixed free of charge. THANK You!”
“When me and my sons phones were broke Dwayne and Markus helped us both get iphones at a nice deal! They helped explain everything easily and were quite nice gentleman”
“Excellent service! Thought I needed an input for my phone but it just needed a good cleaning. She cleaned it up and didn't charge for the cleaning even after I offered.”
“Solid experience for a tiny store selling games and collectibles. If you are ever in need of a video game or system, but do not have the budget for a brand new one, this place has got you covered.”
“Great customer service and always helpful but if they ain't gonna be open on Saturday when Google says they are, they need to change it to not open. Thanks..”
“Nick was fantastic he took time helped me get the phone fully set up and went above and beyond helping qualify me for the acp benefit and a military discount Added to my account to help me out because I'm on a limited income, will definitely will recommend everyone i know to go see nick”
“Great location and the staff here are wonderful. Alex and Chase were so helpful and patient as we upgraded and added a new line. They found us the best deals. Could not be happier and highly recommend this location.”
“A special thank you to Beau Healey in assisting me on my accounts from the DBT to UMB bank transfer. Go to him for your cellphone needs No BS straight forward! Give him a $ raise! Thanks Beau!!”
9AM - 9PM
3432 Dodge St, Dubuque
Mobile Phones
“Nick Drake provided excellent customer service. We had been in in December and placed an order for new phones and a tablet. Unfortunately, the promotion expired before all of our devices arrived. We were going to have to pay almost $200 plus other fees and taxes. Nick was able to work with Verizon Customer service and get the device at the promotional rate we had been promised. Nick earned five stars, but I gave four because the store itself is still working out the kinks. It is no longer a Verizon store, but an authorized dealer. Unfortunately, the Dubuque location is still working on improving things and getting the reps trained. During this transition things may be rough. But if we give them some grace and time, I believe they will perform at the level I have come to expect over my 23 years of service with them.”
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“I came in wanting information on upgrading. Austin took the time to talk through each plan and option that was available for me. Even waiting for my phone to be delivered , Austin was on top of it and notified me immediately! The transfer was quick and simple. 10/10 definitely recommend !!!”