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November 2023 by Emma Lauzon
If I could give this a no star I would. Every time I go in there, there’s MULTIPLE dead fish in the tanks. Including beta and the other ones. And every time I bring my dog there to get her nails cut, I always have to wait up to 30 min. That’s when there’s no other dogs too! Like come on guys, be better.
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October 2023 by JakHazen420247
They have just about anything you need for whatever you pet you have. They carry quality products and have a pretty nice selection of several types of fish and other small pets. The prices are moderate to a little on the pricey side, but they are from my experience worth it.
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September 2023 by Cindy Kelley
My English bulldog loves petsmart. ❤️. He gets all of his stuff toys. Bones treats. Costumes and hats there.
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September 2023 by Nicole Moe
The pet tag machine was really neat to watch as it lasted the name on one side and phone number on the other side and will be helpful if you're dog or cat get lost and someone will be able to contact you so your loved one is able to return home.
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September 2023 by B Carter
My dog was stressing out when we got there! Shiloh did a fantastic job with her!
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August 2023 by Keenon Morris
Well, this is the only big chain pet store they have. There employees are never willing to help you, always talking to one another looking at you needing help, but never offering any. You have to find help, and when you do, they are unable to help because they don't know where certain things are in the store they work in. They do have Menards and Farm N Fleet here. Might get lucky there with some pet items.
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July 2023 by Emily K
The wait was worth it with the groomer - Jasper looks fantastic! Thank you for doing such a good job, especially with his ears, paws, and matted hair underneath. We do our best maintaining at home, but it helps so much to go to a professional groomer every once in a while ?
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June 2023 by Raychel Ward
It is always fun to see the dogs walking around and the variety of animals in the store. I know buying pets from a store is a controversial topic, but it's nice that petsmart has a variety to choose from in fish, birds, reptiles, and rodents like hamsters, guinea pigs, and mice. The store I frequent has cats you can adopt that are brought in from the local shelter.Being a large box store products are usually pretty expensive. I usually go for fish and reptile supplies like food (pellets, flakes, powders, feeder fish and crickets), lights, and sometimes live fish and decor.
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May 2023 by Chad Weirup
People were friendly, the store was clean, and I was able to find what I was looking for. My daughter loves taking our dogs in the store, and seeing all the people's pets
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May 2023 by Brandi Talmo
I have always sworn by this pet store but was really taken aback by the condition of their fish tanks when i went in to buy a bottom feeder and snail for my tank. Most tanks had so much algae in them you could barely see what was in the tank, not to mention all the dead fish floating in the corner of the tanks and dead snails laying around the bottom. Also, the staff member that helped me seemed to not know anything about the fish or snails and just kept trying to give me the most expensive ones she could find. Long time customer not happy at all by store conditions and lack of care and commitment to the pets in those tanks.****UPDATE....If I could give them no stars, I would. The one fish I bought from them had a disease which killed all the new baby fish I had, as well as all the adults!
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March 2023 by Jody Mayer
Was in store recently and absolutely no one asked me if I needed help. Wanted to buy fish but most of the tanks had dead or sick fish in them.
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February 2023 by Casey Klein
Pet Smart in Dubuque, Iowa is wonderful! The Grooming Team treated Rosie with care and concern. I love how they speak softly, kindly to her and follow my wishes in caring for all her grooming needs. Well done!
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February 2023 by Moriah Rhame
I just adopted a dog and when you bring in your paperwork from your local animal shelter, they give you a coupon book with free food and great coupons. super friendly staff. highly recommend
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January 2023 by Kara Maxwell
The manager Regina has the worst customer service I have ever experienced. She is incredibly disrespectful and became alarmingly escalated when I asked her what her name was so that I could let someone know about my experience with her. I will NEVER shop here again. I was there to adopt a cat and after speaking with Regina the excitement and joy that my family was feeling about our new fur baby was tainted to say the least. Truly shameful and I’d consider myself to be a pretty patient and understanding person as I work in mental health. Good luck if you decide to shop while she’s working. Glad to have a cute cuddly cat at home now, but good god at what cost… I will say the other employees were very kind and apologetic for Regina’s behavior so if you’re feeling lucky and need pet supplies, roll the dice and see if you make it out of the store feeling warm and fuzzy or cold and traumatized!
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January 2023 by Amber H.
This store is okay but I think it could be improved tremendously. Animals deserve better then what they get in here. you can not put a fish in a little cup! Nor give a hamster less then an inch of bedding...
