Richardson Buick-Cadillac-GMC Truck is a new and used Automotive Dealership, Service Shop, and Body Shop located in Dubuque, Iowa. The Richardson family has been serving Dubuque and the surrounding area since 1958, and is currently on the 3rd generation dealer principle. They offer a variety of vehicles, including Honda, Buick, GMC, and Cadillac. Customers praise the exceptional customer service at Richardson Buick-Cadillac-GMC Truck, with reviews highlighting the friendly and knowledgeable sales staff. Customers appreciate the smooth and fast transactional experience, as well as the fair prices. The dealership offers two free oil changes and tire rotations with every vehicle purchase, further adding to the value. The reviews also mention the experienced employees, who go above and beyond to ensure a positive experience. Customers particularly appreciate the sales staff, such as Dan Goroski and Tim Eppler, who provide excellent communication and personalized assistance throughout the entire process, including follow-up calls to ensure customer satisfaction. While the majority of the reviews are overwhelmingly positive, one customer had a negative experience with the service department, where there was a miscommunication regarding a scheduled appointment. However, the customer acknowledged the professionalism and helpfulness of the staff member they worked with, MJ. Overall, Richardson Buick-Cadillac-GMC Truck is a trusted and reliable dealership that consistently delivers exceptional customer service and a wide selection of vehicles to the Dubuque area and surrounding cities.
Best car experience I’ve ever had and Sam was excellent with his communication right from the start. He took a video of the car and sent it to me, and kept in touch. So nice, not pushy and was able to answer all of my questions.
July 2022
By far the easiest, most simplified and pleasant experience I have ever had purchasing a vehicle!!!I had a good idea of what I wanted and needed, I put my trust in Bob Jansen and he KNOCKED IT OUT OF THE PARK!!!Thank you again for the superb help all around!! I couldn't be happier and putting that truck bed to use constantly!
June 2022
My salesman Sam was wonderful to deal with. He made me feel like we were old friends. He answered my questions without having to check with anyone and on pick up day he took his time in explaining the vehicle to me.
