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October 2023 by Sandra Dickson
Staff was very patient answering questions and helping me find the perfect phone to use when I have arthritis in my hands. Harder to use phone during flare ups, together we narrowed it down to three, then I made the final selection. Thank you Cody for time and patience.Also Jeff the day before explaining my plans to me for my family. This guys are really great. This is part of the reason I'm still with AT&T.
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May 2023 by Kyle Rogers
Terrible customer service tonight. Sat in the store for over 20 minutes just to get a couple replacement protector screens. Service was busy with a customer. Once finished essentially ignored us as we sat there. When she finally came over we showed her the screen protectors that we needed. She went in the back, came out and took another phone call. Left us sitting there not even acknowledging our existence. Whole situation was strange as we couldn’t figure out if she was ever going to come back and actually help us. After sitting there for over 20 minutes she said “I can’t help you tonight”. Complete and utter waste of time. Terrible customer service.
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March 2023 by Amanda Orwin
Was told we could do our phones and it was not a problem only to find out that we can only do one. Not sure why the employees told us at the front we could and then tell us after a long time we could only do 1 phone. Seems like our service is not wanted.
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December 2022 by Connor Knoll
Luke was an amazing salesman and helped me find the perfect phone! He also answered all of the questions and overall if I could give a higher star rating I would!
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December 2022 by Steve Chapman
Thank you Luke! I really appreciated your time & expertise when I was in the store this past weekend. Incredibly knowledgeable, personable, fantastic customer service…5+ star service!!
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December 2022 by Amy Knight
We’ve always had good luck at the store with friendly service.
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November 2022 by Dana Purcell
If I had a better experience in my life, I can’t remember when ! In a day & age people seek a responsible intelligent customer service and personal, Luke at AT&T is the consummate professional! Your company is in great hands! The world needs more Luke’s !!!
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October 2022 by John Sartain
I've only had to go there twice but both times they were very nice and helped me out a lot
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September 2022 by wes miller joker1511
Worked with Luke and we were in and out in a timely manner. Given beyond 5 star service, and made us feel warm and welcome throughout the entire interaction! Will be coming only here for my AT&T needs and I am from Colorado visiting.
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September 2022 by R West
Went in to trade in my phone. There were no other customers and the employee was very kind and helped me trade in my phone with no issues. Only took a few minutes.
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August 2022 by brombou
Here right now at 215pm (within store business hours) door is locked, nobody is here. Great job AT&T! Drove all the way here, and apparently your employees don't work?
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July 2022 by Sammy Ndayishimiye
They take care their customers and they are very friendly and helpful and friendly staff thank you for everything
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October 2021 by Cheri Van
I would definitely recommend going to this location for any of your wireless needs!!! I went to get a new service set up today and they went above and beyond to make sure I had the correct service needed up and running as quickly as possible!!
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July 2021 by Chase Duncan
The care and kindness from Donna and her staff was unlike any other. Any issues I had, mostly from my own doing, Donna had an answer to and was able to fix. She was so helpful and went above and beyond. Thank you so much Donna for all you did!
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July 2021 by Amy Hootman
Today I had the best experience at the Grimes AT&T store! Donna is awesome and knows what she’s doing. My daughter and I went in with a complicated issue and she saved the day and got us taken care of! Thank you soooo much for all your help Donna!! You rock!!
