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March 2024 by NWK RapiD
Whoever delivered my metal poster and bent it to hell (as it says fragile two times). Count your days
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March 2024 by Marjorie McMains
I live in a 9 story apartment building. We have 2 working elevators. Yet your lazy delivery drivers leave my packages in "the mail room". Which is not a room. It's the lobby where the mailboxes are also located. Myself and many others there are disabled. Having to go down and drag up heavy boxes is truly a hardship. I think that this repeated action reflects poorly on your company as a whole. I hope you address this issue.
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February 2024 by Leonhard Euler
It warms my heart to see that FedEx is proud to employ the mentally handicapped, people that don't even understand the concept of a doorbell. It's great that FedEx spares no expense in spending extra $ on fuel and labor for multiple delivery attempts via these precious persons, even though I work from home and *could* have answered the first one every time.
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February 2024 by Julie Johnson
Too bad there isn’t an option for negative stars!Been waiting on a package since January 7, 2024. A package worth several hundred dollars. I get notifications regularly that my package is “out for delivery”. Today is January 20th. No delivery.Have called customer service three times and been told someone will contact me. No contact has been made. I have requested to go to carrier facility and pick up my own package … that is “not allowed” I am told. Have also requested a refund for my shipment and am being told it is not lost so they won’t refund. So incredibly frustrating that I have offered solutions and nothing in return.I will start doing business with organizations that do not ship with FedEx. Do better FedEx, do better!!!
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December 2023 by Sabrina Summar
Great customer service!!!
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December 2023 by Jordan Donahue
Driver is too lazy to get out of truck to attempt delivery. Fed ex is complete joke, customer service number is some call center that cant even help.
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October 2023 by Sharon Foster
Our FedEx driver Kara is very friendly, helpful . She out of Grimes and she delivers here to Slater. Just wanted to let you know what a fantastic job she does. Please acknowledge her. Thank you for the amazing work.Sharon Huntley Foster. Slater, Iowa.
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October 2023 by Michael Rand
The people at FedEx ground are great. But the 800 phone number is the worst customer service possible.
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September 2023 by J R
FedEx is pretty good. Not an easy job I assume (I’ve worked for UPS). I like that I can add delivery instructions.
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August 2023 by Dado Pavic
You delivered me an empty box labeled “box empty”.You showed no accountability for anyone at the grimes sorting facility. It actually went back to your grimes sorting facility for an additional inspection. You then decided it was still ok to leave an empty box the next day after that additional inspection? Mind bogglingI call and they tell me it’s Best Buy’s fault.Your service is so bad that I’m gonna have a stroke just thinking about it.
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August 2023 by Greg Diener
They found our package that was missing a label. They brought it out to my car. Great Job!
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July 2023 by Dan Robinson
Drivers drive way too fast, called twice to report and both service reps could barely speak English. They could not figure out a simple address. Very disappointed in lack respect for our neighbor hood and terrible customer support experience.
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May 2023 by Abby S.
FedEx is seriously the bane of my existence. I've never had so many delivery issues. Most recently I've wasted HOURS and taken time off work to be home for a delivery, only for my driver to not even attempt to do their job. Unbelievable. Customer service is absolutely horrible. If I figure out a way to NEVER have FedEx touch a package of mine again, I'm going to.
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May 2023 by jombaz sftcoop
Not sure why sender uses fedex as they never deliver on time and on correct addressAnd picture they take to prove it’s delivered it’s always blurry and out of focusIts Menagment doesn’t know how to run office in grimes Iowa and how to train drivers ,Kids driving Amazon truck are better drivers 100times
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May 2023 by Gabriel S.
Employee with ID number 9014101 opened our package and repackaged it with a new label before sending us 2 of the 3 items in the original package. Not surprisingly, the most expensive item was gone. The reason for the new label was "damaged barcode label" and could have been fixed by placing a new label on the original package. The time, their ID number and the location number on the new label helped me locate where FedEx's thief works. They need to let this unsavory character find a new job.
