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June 2025 by Chuck Van Zandt
I went in seeking a paint match for a repair job on the exterior of my house. My 1st attempt at a match at a different location (big box store) was a complete fail.
My 2nd stop should, which should have been my first, Sherwin Williams in Grimes. The young lady who helped me was a delight to work with. When she showed me the matching paint after it was applied to my sample, I was unable to locate where the match paint was applied to my sample. SCORE! Thank you so much for the amazing service, and I will always choose Sherwin Williams for my 1st stop relating to every paint. She saved me SOOO much additional work today. The paint match was spot on.
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May 2025 by Melinda Moe
I called for assistance with looking up some stain from when our house was built. The employee on the phone could not have been more apathetic and rude, making me feel like I was wasting HIS time when I asked if he could look it up. We had to try a few different ways to look it up and he was increasingly annoyed with me. I usually have a great experience at Sherwin Williams but would avoid this location at all costs.
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April 2025 by MaryAnn Strawhacker
Friendly staff and a large selection of colors
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March 2025 by lexi ferden
Great store. Assistant manager is fabulous!!
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November 2024 by Julia Elizabeth
Terrible customer service, the manager needs to be replaced or this place will not last.
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November 2024 by Sertops
Horrible, disrespectful customer service.... Will never go back.
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March 2024 by Cabinet RX
Went to Sherwin Williams Grimes today (Sunday 3/24/2024) arrived at 3.52 and the store was closed, lights were on, doors locked. You should stay open your posted hours, even if you do not want to.
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December 2023 by brad wheeler
absolutely terrible customer service today And the language the lady used was completely unacceptable For sherwin williams
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December 2023 by Troy DuBay
Terrible customer service. Everyone time I go in it’s always someone different but the same attitude, they seem to hate being there and it reflects how they treat the customer. Very unfortunate because I love the paint
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November 2023 by Steven Beisswenger
The best paint buying experience with such knowledgeable staff! I'd recommend this store to anyone in the DSM Metro area!
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September 2023 by Wendy Britton Knau
You need more than one poor guy working on a Sunday. Especially when you are running a 40% off sale!!!! It took an hour.
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May 2023 by Jo Ann Spellman
Just left here with a $75 dollar can of paint and will NEVER go back again unless I hear ‘Benjamin’ is no longer employed with Sherman Williams. This snarky, self-righteous, rude man could not take hearing constructive criticism because he didn’t like my TONE. I wasn’t rude, disrespectful or profane. I was annoyed, and didn’t make any attempt to conceal it, because they had never told me the 10 dollar quart sample I purchased previously couldn’t be used to trim out the room I am painting. I had already done it. For my suggesting they should have in an annoyed tone he threatened to kick me out of the store. This guy is doing no favors to his employer.
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October 2022 by wendy knau
You need more than one poor guy working on a Sunday. Especially when you are running a 40% off sale!!!! It took an hour.
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September 2022 by Zach Kirschner
Benjamin was very helpful!
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March 2022 by Cathy Tiernan
Wanted to get samples of two paint colors... They didn't have them on the stick on 8" square things. Asked if we could get them from the unfriendly guy at the check out and he smuggly said they don't have any quarts now so we'd have to get a gallon for $30. A paint store with no quarts?? Wow. So we put the other supplies we were going to buy back and left with our tiny paint chips. He was unfriendly and provided no explanation as to why a paint store wouldn't have any quarts.
