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December 2023 by Christina W.
Great location in the Grimes area! Corporate T-Mobile store where you can get phones, watches, and other devices for connections. Nice customer service. Went in for an upgrade. Visited on a Friday night at 5:00pm. Was in and out with the upgrade within 25 min. I already knew what I wanted. That length of time includes the amount of wait for the back room to allow for the sale of the device. (It is standard to wait for their vault to unlock for 10 min) Note: $35 upgrade support fee is charged at time of service. I like the environment. Reminded me of an Apple Store and how streamlined it is. There were 3 reps on staff and it was enough staff and timely wait. I recommend this store and will visit again for all my T-Mobile needs instead of calling. The unhelpful customer service number.
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September 2023 by Amanda Messerschmidt
Manager is amazing, helpful and got me the best deal on a phone plan I have ever had. 10/10
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September 2023 by Bip
Nice store, but customer service could be improved.
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September 2023 by Kentleigh
Dave, the store manager, was extremely helpful.
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September 2023 by Martin Briones
Slow workers take a lifetime
