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February 2022 by Madalinn O.
2/1/22 honestly I would never leave a bad report but is unbelievable I don't even know where to start. this Walmart has me heated at this point. Long story short I had went in there to get groceries around 7:45, I went to self check out and some of the items Were not in bags because it was too big to fit in the bags. the security stopped me and checked my receipt and at that time I was on the phone with my boyfriend and so when I hung up and went to go put it in my purse I seen him eye bawling my purse acting like I stole something so I told him if he wants to check it. Then replyed "no" after he Liked at the receipt then looked up the cart then looked back the receipt It was a repeated thing he didnt go though the bags. nothing. i probably stood there for at least five minutes just looking at him looking at the receipt and looking items at the cart, so I asked him if everything was okay? because your wasting my time. And he said "umm" then as I was walking away he said " just making sure you have everything in bags" but he could clearly seen that everything that could fit in the bags was bagged And everything was on the receipt. FYI there was only three things that where not bagged I understand it's is their job but he wasn't do anything but wasting me time. I understand with checking the receipt but for five minutes he wasted my time and he didn't even go though the bags.
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January 2022 by Mark O.
Visited Sunday evening, 1/9/22. Many grocery items were out of stock and there is very limited selection for most product categories. Additionally, there were no staffed checkouts available. I left.
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October 2021 by Steven J. D.
While I was shopping alone, two teenagers decided it would be funny to harass me. They keep staring and smirking at me. Whenever I tried to approach them, they ran away, but kept following me throughout the store. It was probably a game to them, but I didn't appreciate it. (You never know what strangers might do. At best, it was an annoyance, but, at worst, who knows what they might have done.) Anyway, after about 15 minutes of this, I finally decided to report it to the staff. One of the managers, named Christian, was very helpful! He tried to find them via the in-store cameras and even offered to escort me around the store while I finished shopping. Once I reported this, I didn't see the kids anymore. They undoubtedly ran out of the store right away. But this manager's actions went a long way towards reassuring me and making me feel better (and safer) while shopping at Walmart. Thanks, Christian!
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December 2020 by Kris S.
It takes a lot for me to give a rating of 2 or below. Alot!!! Walmart you managed to do it. I went in on Thursday late afternoon. The shortest lines were the self check out, so I chose to do the work myself. registers and two of those were closed. Three of us were waiting for assistance. The self check out employee was busy checking people out instead of assisting self check out. It's nice that he could help get people out, but still, if you're going to make me check out my own stuff, you need to pay attention to me. Then I couldn't buy gift cards there. I had to go wait in another line at customer service. Here is where my irritation went sky high! I wanted to by some gift cards for my employer with their credit card. I also wanted to buy one using my credit card. Nope they all have to be on one transaction. you can pay two different ways, but one transaction and one receipt. I asked pitched a semi fit and she went to talk to a manager. The manager never did come over and talk to me, the cashier reiterated that she couldn't do it. I said what if I go stand in line and buy them separate? We wouldn't let you, they all have to be purchased together. This is where I should have walked away, but I've been in this stinking Walmart for what seems hours now and I just want my work to be done. So I gave in and did it. I should have waited and went to Hy-Vee I could have gotten a hy-vee gift card and not been so irritated . There was never any explanation as to why they couldn't do them separate, I might have been ok if I had an understanding. I might have been ok if the manager bothered to give 2 cents, but that wasn't given. Walmart in Grime, you have seen the last of me.
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March 2020 by T Boone P.
I bought a Motorola Motog phone 3 weeks ago and it will now not accept a charge. I call the family mobile 800 number and am told to do the things I have already done as the phone itself suggests when it will not accept a charge such as reset the phone, try different outlets and even different chargers. Due to the issue as well as people reporting not being able to hear me when I speak on phone calls, I have come to the realization this is a defective phone. I have reached out to family mobile support both via phone call and online chat with no assistance. I was told I am not eligible to return or exchange the phone since it is a "new phone". When I pressed the customer service representative on this and asked to speak with a supervisor the rep disconnected the call. Why would 3 weeks after buying the phone I would not be eligible for a exchange or return? This is a total scam. I am complete dissatisfied and would not recommend this service or company to anyone.
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August 2019 by Dawn M.
I have never been a regular Walmart shopper however the grocery pick up service saves me time and money. Yes, money. I order what I need and no miscellaneous items land in the cart! I don't even mind substitutions- today my dozen jumbo eggs were unavailable so they subbed with 2-18 packs of extra large eggs, at no additional cost. I also appreciate the occasional $10 of promo that comes in the mail. (I also schedule my pick up time to get me out of things..."sorry, I need to go...my groceries are ready for pick up." Don't tell my parents.)
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March 2019 by Cat Z.
Samantha, a custom service manager, is by far the worst person I have ever dealt with in any store ever in the history of me doing my own shopping. One time a friend had ordered me infants motrin, a fever reducer, on Walmart.com. when I came to pick up, Samantha wouldn't give it to me as pick up wasn't scheduled until the next day. It was one $7 item that my child needed as she was extremely sick. Samantha refused. We all know Walmart probably had 70 in stock at that time, she just wouldn't budge on a infants medicine. She is truly a disgusting human and I tell everyone I know to avoid this location like the plague. She is horrendous and I will never in my life forget the way she treated me, the way she spoke to me and the way she was so unwilling to help a sick baby.
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June 2018 by Deana T.
I was so surprised to walk in go to sporting goods, push the button and actually get assistance! Actually it was great assistance and it was FAST! On a Friday night I waited less than 2 minutes to get my fishing license! The Grimes Walmart has restored my hope!
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July 2017 by Brittany G.
I was visiting from out of state and this is the worse experience at a Walmart store I have received. The lady at the door did not greet or look at the door she was leaned against the wall looking the other direction. Then I was looking in the women's section and a worker stared me down for a good 3 min while I looked. She then followed me with a cart to the under garments and stared at me as I walked around. So uncomfortable. I then went to try on and she looked at me opened a door and said nothing. There were many workers standing around the fitting room area talking. I then walked out and they continued to talk and she did not acknowledge me. I put the clothes in any basket I seen as go backs.
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June 2017 by Kelly K.
Really am enjoying this store. Friendly staff and smaller and less Crowded. Prices are good and usually have a good selection.
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May 2017 by Grace O.
This is the worst Walmart I've ever been to it is also very small for a Walmart the people at the vision center are no help I ordered glasses from them a month ago I never got them and we went in today and apparently they never ordered them! The pharmacy is also no help at all and very slow! As my sister with Down syndrome wrote in her homework this is the worst Walmart I've been too! Sorry don't like being rude.
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February 2017 by Christina W.
Clean. Helpful employees every time I visit. I usually do Walmart Online shopping and pick it up. Online pick up location is nicely marked and easy to find. Online shopping employees have always helpful and kind. This location is busy but tolerable when you find the right time to go. Parking lot is easy to drive in. I despised shopping in Walmart when I lived in Des Moines. This Walmart is different from the others. The people that shop there, the employees, the availability of items, etc... This location has saved me time and money and I will be returning.
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November 2016 by Martha F.
Tried the grocery pickup. I don't usually buy many groceries at Walmart but this was so convenient I will be doing this again. Everyone was super friendly!
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September 2016 by Patrick T.
Big Bold Bountiful they got greeters too. parking lot easy to navigate!
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July 2016 by Kenneth B.
As Walmart's go this may be the cleanest I've every been in. Well it's new so I guess it should be clean. This is where things come to a halt. The service counter is the worst. If you're going to return an item prepare for a wait. They spend just as much time helping you as they do socializing with each other and anyone returning a item. Really makes the line move at a snails pace. I really like their produce it always looks and taste great. It's about the only reason I stop in and the reason I gave them 3 not 2 stars.
