Wagon Wheels West is a family owned business with amazing, world class customer service. The people are outstanding and helpful in every way. It is the best place for western wear and tack needs, with a phenomenal selection and price. If they do not have an item, they will find and order it. Customers report excellent service, with the store fixing mistakes promptly and including thoughtful touches. Many are loyal for life, celebrating the store for providing hard-to-find items and outstanding support.
Super service! Ordered a hard to find boot and I somehow made a mistake on the size. I emailed and Kris responded immediately that they would ship the correct size. They fixed my mistake and mailed the correct boot the next day. The thank you note was a nice touch. We will definitely order from them again!
April 2021
I bought a pair of hard to find Ariat boots for my husband for his birthday. I placed the order, Wagon Wheels West promptly mailed them, and my husband loves them. Kris at Wagon Wheels West included a hand written thank you note in the box. It was so thoughtful. I am very impressed. I will definitely purchase more from... read full comment
April 2021
Unbelievable service! Went online and ordered the same style boots I’ve been wearing the last few years. They arrived in 3 days with a handwritten thank you card inside the box from Kris. Who does that nowadays!?!? Amazing personal touch!! Y’all have won a customer for life!
