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October 2023 by Trace Griffin
Have been family vet for over a decade. Camille is great at what she does and is very understanding of situations. I could not stress enough, however, the clear lack of motivation Angelic and Karen have. My and myself went for a pre-surgery check up to evaluate what needed to be done, Angelic was trying to push me out of the room the second she walked in. I asked her to look over my dog and examine a bump on her shoulder, and without even looking at her or examining said "Its probably nothing." I insisted she look at the bump, and this could not have been more inconvenient for her. After each follow up question she kept walking to leave the room before abruptly stopping, giving a short answer, and then attempting to leave again. Her nurse Abby, however, was incredibly nice and was more than happy to sit down and give me answers, or find them for me. I had my dog spayed almost 2 months ago, Karen over charged me almost $100 which she would not fix until a nurse came to look at the bill and told her how wrong she was. Within 3 weeks of constant calling because of the lack of information given, I was told by Karen at the front desk that I would need to send pictures to their email to be reviewed to determine if my dog was needed back for additional care. Afterwards calling at least 5 more times within 2 weeks was told that, again by Karen, that if I sent an email, then they would notify me when they saw it. Calling again today, Libby answered and notified me very kindly that pictures for review were to be texted to their phone. Once reviewed, Angelic told me that they were never notified of emails to watch for and that I would have to pay again for my dog to be put under to fix her suture reaction, something I was never notified the risks of in the first place. After arguing and telling them I refused to pay anything else to fix their 2 months of mistakes I was finally told that they would do it at no extra charge, but they would be putting her under and would once again need another recovery time of 10 days. I swear if there was a way for Camille to be in 10 places at once, I'd take my dog every day if just to say hi, but with people like Angelic and Karen and their horrible attitudes and blatant lack of willingness to work with customers and pets. I'll be looking elsewhere for any future vet visits. It is shocking how two people can ruin one place with so many wonderful nurses and vet techs.
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August 2023 by K
Seriously impressed with this vet clinic. Camille was determined to help us even though our pet’s case is confusing. She was thorough and I didn’t feel rushed when I kept asking her questions. Every employee I talked to on the phone- Ellie, Abby (I think), and Amy have huge hearts-you can just tell. They also gave us a price quote before going ahead with some things which is very appreciated, so you’re not surprised by the bill. They are very affordable. They even called a few days after our pets appt to check on her and how she’s doing. That right there is a caring, superb vet clinic. I feel very comfortable taking our pet back there. Thank you All Creatures Small.
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July 2023 by Lucas Duncan
This used to be the place we boarded our dogs at. But we just boarded them for a week and a couple days I to the boarding they called saying our dog bear was limping and gave him medications we had noticed a slight limp in has left leg but that had been over a week before we boarded them and it was gone. We'll turns out the acl in both of his back legs were torn and to top it off they are both sock and they didn't even tell us that WHAT IS GOING ON THERE????? all I know is that they will never receive our business again
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June 2023 by A.J. Bentley
They used to be a great vet clinic. Now, they never answer their phone. It's time for me to look for a new vet.
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March 2023 by Jessica Coy
Yesterday our poor boy was seizing and having trouble breathing, we called the office to see if they were open and that we had an emergency and our dog needed to be seen asap. They refused us because our dogs aren't normal patients with them. Told us they wouldn't help and to try somewhere else. He ended up passing away on our way to Des Moines. I am soooooo disappointed and hurt that a business, who's main job is to help animals, refused to help one who was in desperate need.I am not going to sit here and bash the company further, because for their normal patients they may be fine, but our experience and the cold uncaring treatment will forever stick with us....
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August 2021 by Amanda Adams
Very helpful with handling multiple animals and fitting my dog with a leash.
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June 2021 by Vicki D.
I've been a customer 3 years 1st time I had to board my dogs with them was in 2020 due to a family member passing out of state. When I got back I was told they made an error and left one of my dogs colors on the kennel and he ate part of the plastic. He was a 9 month old black lab. I understand errors are made so I gave them another chance this year and boarded both my dogs again with them on May 28th 2021. When returning on June 2 2021 they worked up my invoice and over charged me on the boarding and tried to double charge me on a test I had prepaid the week before so they had to rework up another invoice with correct charges. They brought out both of my dogs but couldn't find their bones or blankets I had left with them. She said they had been very busy and things were a mess but not making an excuse for them misplacing the items. When a client leaves items with the pet there is a reason and those items need to stay with the pet(s). They finally found the items and brought them out to me. Left to go home once home I realized both dogs didn't have the colors on with their tags so called them back and asked why my dogs didn't have their collars on she put me on hold to go look for the collars. She came back and said they found them they were taken off to give them both baths and didn't put them back on. I had to return to the vet to get the collars. With all the confusion and errors again made I told them I would never be back. If you are that busy and can't keep track of a pet(s) items and charge a customer correctly 2 many errors for me to ever trust my dogs with them.
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October 2020 by Marlon MORMANN
Had a cat that would not stop itching. FLEAS! Yikes. They gave me everything I needed in just one $40 visit. The supplies were expensive but it was worth every penny. Thanks to the lovely women at this Animal Clinic.
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September 2020 by Kimberly T.
We Just moved here from out of state. These folks got us right in and fixed up. Plus, they are very economical compared to where we moved from. We did a drop off, and everything went great! Vet called and spoke with me personally.
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September 2020 by Zack Adams
I took my new kitty Aela in and I have to say from beginning to end my experience was nothing short of incredible. I could absolutely see that they cared about my animal as much as they would their own pets, the pricing was incredibly reasonable, and it was incredibly quick and easy. One visit was all it took to sell me on this office, Aela will have all her work done here. ❤️
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March 2020 by Megan M.
Very unprofessional customer service, I had an appointment scheduled in the morning for my kitty and made the appointment several days prior and had it approved. I show up 5 minutes before my appointment and a women in a lab coat is putting a sign on the door. She stops me in the parking lot with my kitty and asked if I had an appointment and I said yes. She goes on and says they are limiting people coming in because of COVID-19. She then proceeded to tell me I could go back to my car and call them and reschedule my appointment and talk through the process in the future. Never did she once apologize to me. I understand that with the virus many places are shutting down, but a simple call would have been nice. Instead of making my cat go into the carrier and have anxiety riding in the car all for nothing. Never called them, and never heard from them about my scheduled she did not know my name or my cats name either. It was rude, unprofessional, and inconvenient. I'll take my kitty somewhere else-I suggest other people do the same.
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February 2020 by shellb B
I will in the future be bringing my fur baby's here. Affordable and everyone was so kind and Amazing when I had to put my fur baby Simba to sleep.
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January 2020 by Megan Rapp
I have had dogs for the past 12 years and have lived all over the Midwest. I have never loved and trusted a vet office like I do All Creatures Small. I love that their focus is quality of life over quanity. We have 8 dogs and their prices are very reasonable, they have never been pushy about added services or products. One of my dogs has anxiety and she actually loves everyone at this office....so that should tell you everything you need to know!
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December 2019 by Emily R
I don't know what I would do without them. They are there for my dog and of my two cats whenever I need them. Very helpful and knowledgeable. And very fair in price. To anybody with pets in the family head to All Creatures Small!
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December 2019 by Kelsey Michael
Took my German Shepherd and Belgian Malinois in to see Dr. Acorn and was very happy with the level of care they received. Dr. Acorn was very knowledgeable and patient with my dogs. The office staff was friendly and efficient as well. I highly recommend.
