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June 2021 by Vicki D.
I've been a customer 3 years 1st time I had to board my dogs with them was in 2020 due to a family member passing out of state. When I got back I was told they made an error and left one of my dogs colors on the kennel and he ate part of the plastic. He was a 9 month old black lab. I understand errors are made so I gave them another chance this year and boarded both my dogs again with them on May 28th 2021. When returning on June 2 2021 they worked up my invoice and over charged me on the boarding and tried to double charge me on a test I had prepaid the week before so they had to rework up another invoice with correct charges. They brought out both of my dogs but couldn't find their bones or blankets I had left with them. She said they had been very busy and things were a mess but not making an excuse for them misplacing the items. When a client leaves items with the pet there is a reason and those items need to stay with the pet(s). They finally found the items and brought them out to me. Left to go home once home I realized both dogs didn't have the colors on with their tags so called them back and asked why my dogs didn't have their collars on she put me on hold to go look for the collars. She came back and said they found them they were taken off to give them both baths and didn't put them back on. I had to return to the vet to get the collars. With all the confusion and errors again made I told them I would never be back. If you are that busy and can't keep track of a pet(s) items and charge a customer correctly 2 many errors for me to ever trust my dogs with them.
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September 2020 by Kimberly T.
We Just moved here from out of state. These folks got us right in and fixed up. Plus, they are very economical compared to where we moved from. We did a drop off, and everything went great! Vet called and spoke with me personally.
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March 2020 by Megan M.
Very unprofessional customer service, I had an appointment scheduled in the morning for my kitty and made the appointment several days prior and had it approved. I show up 5 minutes before my appointment and a women in a lab coat is putting a sign on the door. She stops me in the parking lot with my kitty and asked if I had an appointment and I said yes. She goes on and says they are limiting people coming in because of COVID-19. She then proceeded to tell me I could go back to my car and call them and reschedule my appointment and talk through the process in the future. Never did she once apologize to me. I understand that with the virus many places are shutting down, but a simple call would have been nice. Instead of making my cat go into the carrier and have anxiety riding in the car all for nothing. Never called them, and never heard from them about my scheduled she did not know my name or my cats name either. It was rude, unprofessional, and inconvenient. I'll take my kitty somewhere else-I suggest other people do the same.
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November 2019 by Christy W.
Worst experience ever!! Took our dog there 5 times. The owner didn't take any responsibility for the clinics major miscommunication with each other, including the vets. Something that should've been simple, a bath, nail clipping, turned into my poor dog being at their clinic in a kennel for 5 hours and 20 minutes with no food, water, or potty break. Owner was a very mean, unprofessional, angry, cold hearted, belligerent, and not understanding woman. They also don't live the animals and get to know them. Very sad and upsetting. As a Vet you should love being with animals. She definitely acts like it's a nuisance to help the animal and the owner. Worst bedside manor ever!!! Something they did wrong, she refused to take responsibility and ownership for. We will NEVER go there again, and will NOT recommend them to anyone.
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June 2019 by Cassandra Merrell
My cat will be stressing the entire car ride but once we're inside he's just instantly at ease. We've taken him here since he was a kitten and even now that we live further away we still choose All Creatures Small because of the calm and personal environment. They really do care about the animals they see here.
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March 2019 by Jim Worthington
Great staff that takes time to explain ant questions you.may have. Well worth the drive.
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June 2018 by Andrew Beaune
First time at this vet with our new puppy. Staff was great and doctor was wonderful. Very informative and treated all of us well. The vet let my 6 year old daughter hear the puppies heart beat and her own. Very personable. We will continue to use their services for all our vet needs. Building is a little older, and has some wear, if that matters to you. But it is a vet office, not a family physician. However it was still kept very clean.