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February 2024 by Christine Wetzler
Bad customer service. I waited an hour to put my dying cats to sleep. Had to leave because I had to work. Asked how much longer it would be and they couldn’t tell me. They did apologize for the bad service.
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February 2024 by Dianna Meade
They take great care of their patients and I'm always pleasantly surprised when the bill is less than anticipated.
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January 2024 by Nicole Krois
HIGHLY RECOMMEND! I am so thankful for IVC and their whole team. My dog required emergency GI surgery and the emergency pet hospital I was at in Des Moines couldn’t do the surgery that day due to its more complicated nature. The Des Moines pet hospital called around town, and Dr. Stumpf generously offered to stay late and do it same-night for my dog. I immediately drove to IVC and they quickly got things going, I got an update from Dr. Stumpf that everything went well! I am so grateful for the immediate and amazing care my dog received. Everyone working in the front and back loved on my dog and were so kind. Such a great experience, during a very stressful time.
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January 2024 by Walter
Friendly and helpful. We walkin on Saturday morning for dog vaccine. The waiting period was not long considering it was holiday weekend and other veterinarians office were closed so others were traveling to Indianola as we did.
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December 2023 by Jordyn L.
People who have never worked in the vet industry should not be allowed to comment on how the front desk works act. That being said, this is probably the best clinic I've been too. The front desk works are always busy and over worked and they are awesome and doing a great job. The doctors are always professional and helpful when i bring my dog in. For a walk in clinic everyone is super nice and helpful and takes in what I want for my dog into account. I recommend this clinic to everyone.
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November 2023 by Glen Hanson
In my opinion, this is the best vet around. They have done a couple of surgeries on my dog with amazing results. I couldn't be happier.
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November 2023 by Mary Latham
The staff are awesome. They really care about the pets. I had started looking for a new vet & will be bringing all of my pets here. My cat was injured & this was the only vet clinic that would see him the same day.I will not be going anywhere else for my pets needs
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October 2023 by D S.
I no longer go to this vet clinic. 1. creepy old man vet, invaded my space repeatedly. I was about to open the door to leave when one of techs came in "to check something". I thought maybe I overreacted but a friend of mine had a similar experience. most of the staff has changed over so maybe he is gone by now. I made my husband take the pets for awhile. 2. changes in policies without any warning. I had brought my pets here for awhile until I called in a medication order only to be told when I arrived that they required tests to be ran before they could give me the meds. I wouldn't have been bothered by this if they notified me before I arrived. they had several days to do so. 3. the people who work the front desk must be treated very poorly by their employer because they are some unhappy people. Seriously it should be fun at least part of the time to work with puppies and kittens. customers are treated like an uninvited guest at best and or a necessary evil. There are several other options in town and I'm happy I changed.
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September 2023 by Lincoln Grove
Dr. Rosenberger was awesome, no messing around, just provable results. Biggie thought she was the first human he had ever met, which was kind of offensive. I know I'm hairy, but still...
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September 2023 by Melissa Thompson
I went in with a sick pup at 4pm without an appointment on a Friday and they took good care of us. Sent us on our way with all the meds he needed to get on the mend.
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September 2023 by Cyenna Reif
I’ve been bringing my dog here since she was 7 weeks old, she is now 6 years old! All of the staff is wonderful and have helped me a ton with my dog, but unfortunately the receptionist Christina was pretty rude to me, I was told they didn’t have time to see my dog even though it was 415 when I got there and to come back tomorrow… she also called me kiddo which I didn’t appreciate considering I’m a 27 year old women….I then had to call again and ask to speak to the office manager (who was incredibly helpful!!) while sitting in the lobby waiting my turn the same receptionist was being very passive aggressive about having full rooms and people waiting in the lobby….
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July 2023 by Jaime Ashley
The team here is fantastic. Everyone communicates clearly and effectively, but more importantly they treat every animal as if they were their own. This clinic also works exceptionally well with reactive/nervous animals. Do not hesitate to take your reactive animals here, just let the staff know when you call what your animals needs! Yes you will have to wait, but the place is so busy because people trust them, they make time to see you and your pet and address your concerns, all while treating everyone so well. Thank you to the staff here, you all are amazing.
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June 2023 by Leighfonda Allen
Their communication is very poor. Last year my dog went under and they saw a few spots that they thought needed to be removed but wanted to wait for my permission. I completely understand, gave them my permission and rescheduled the surgery. They didn't remove the lump that they told me they thought needed removed and would like to wait and see but continued with other bumps that weren't labeled a concern (skin tags). They didn't tell me this prior to at the surgical consultation nor did they tell me when I dropped off my dog. My dogs over 10 years old, he can't be going under for things that aren't important especially when the surgery was originally scheduled for something else. Now, when they tell me in 6 months they need to have the surgery, it will be so much higher risk plus he'll have an unneeded one under his belt
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June 2023 by haley braman
Today I had to take my bulldog to the clinic. She had a bad cut on her head and overnight it got worse to the point where her eye was almost swollen shut. I was full of anxiety because I was worried about her. McKenna did an amazing job with my girl and made sure to address any concerns I had. This whole experience was amazing and after that visit I’ll definitely be establishing care with her for all my other animals. Huge thank you to her for making my girl feel so much better!
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June 2023 by Roxanne Popelka
Great with my dog. When he needed vaccinations, they gave them to him during his boarding, and he was all good to go. Very affordable.