-
March 2024 by Benjamin Robbins
I was pretty disappointed with the experience. The lady seemed that helped me seemed like it was an annoyance that I asked a question about box size, and was pretty rude. Not likely to return.
-
March 2024 by Julie P.
Don’t expect a smile and they don’t want your business!
-
January 2024 by Jade Banter
I've been into this store several times and 9/10 times the staff are very rude and disrespectful. They act as if doing their job is an inconvenience, I've witnessed them treat other customers this way as well. There have been multiple times where I have offered to help other customers because the clerks have basically said they won't help them. It's been my experience that if the transaction consists of anything other than scanning a label and tossing the package into a box from the cash register, they are angry, rude, disrespectful and not willing to do what needs to be done. When I have pushed back on the staff on what could or should be done, I've been argued with or told that they don't have to do that. I've also witnessed this behavior to other customers while waiting in line. I shouldn't have to argue with staff in order for them to do their job. It's come to the point where I DREAD going there but there isn't another option but driving clear into Des Moines. This is nothing new and has been going on for over a year, so I don't imagine management or ownership will do anything. But atleast this might warn others in the community.Edit to add** As you can see for yourself by the "owners" very professional response below. Asking if the label can be manually entered is not quite the same as demanding. Printing another label at the store was not offered to me as a solution during that specific instance. No solution was offered at all actually, and when I pushed back stating manually entering the information WAS an option, I was told that "not every job has to make it work". I might add that there were no other customers in the store at all and no line requiring the process to be "sped up". But, this is only one of MANY instances I have both experienced and witnessed. The "owner" response to this review really speaks for itself supporting this review.
-
December 2023 by Tabitha Crowder
The woman at the counter was absolutely fantastic! Super nice and helpful.
-
December 2023 by kenneth smith
No problems everytime ive come in to ship an Amazon return.
-
October 2023 by carrol Rolow
The people who work here have real sour puss attitudes. I understand working is hard, dealing with customers is hard, but if you don't like your job it shows. And the employees show it... Ether corporate needs to treat their employees better, customers need to treat them better, or they need to find new employment. Cuz it is not pleasant being in that store you can feel the tension.
-
August 2023 by RJ Griep
Not officially with UPS. Can’t ship a UPS package unless I go into Des Moines to the hub. What’s the point of this place?
-
April 2023 by Jacob Howell
Had my wife return my package today that I didn't mean to buy. And when she went inside to drop it off the lady that was working was extremely rude, demanding, and beyond disrespectful. If I ever go in there myself and have to deal with this after this current date, hope they don't expect me to be nice. Bad day or not whatever you have going on it isn't my problem. All you have to do is take my package and do your job. Deal with it and get over it. I called the store to demand an explanation and she goes on about all of the vendors they deal with I explained I don't care about your vendors I'm here about my business with you and she hung up on me I tried calling back and they didn't answer
-
October 2022 by Dirt Nassty
The guy that runs this store is an absolute weirdo and extremely rude! We own multiple businesses that require us to ship hundreds if not thousands of packages a year and unfortunately we have to deal with this location quit a bit. The family that runs the store are all clueless and extremely rude outside of one of the older lady clerks. (too bad she's rarely ever the one helping customers) I was excited when we first got this UPS location a few years back but have been very disappointed since day 1 only because of the guy running the place. He has zero personality and gets very defensive and rude for no reason all the time, I have been waiting in line and felt terrible for other customers being treated this way, it's embarrassing. I have shipped tens of thousands of packages over the last 15 years and this guy wants to act like we don't know how shipping and tracking works. I absolutely skip using this store and use the drop boxes every chance I get.
-
March 2022 by Dylan Stoneburner
Leaving a review on behalf of Store 3057 in Mount Prospect, IL and whoever helped send that piece of pottery back to us did an amazing job and we just received the shipment in great condition. Very friendly and helpful staff.
-
January 2022 by Steve Clair
They clearly don’t want to take an Amazon return. Every step they had a charge where they make money.
-
January 2022 by Svetlana
never have problems when sending packages out with them!
-
November 2021 by Jamie Steuerwald
The older lady working tonight was highly unpleasant and unprofessional. And that's putting it nicely. Might want to work on her attitude to customers in a customer orientated job. Her facial expressions alone give away her disgust for scanning a label and sending a package back.
-
February 2021 by Ed Hoffman
Excellent Store to do business with. Staff very knowledgeable and polite. I am amazed at the modern equipment this store has ! I am always 1000 % satisfied with any project they help me with.
-
December 2020 by Tina Marie A.
UPS Store in Indianola, Iowa delivers A+++ service EVERY time regardless how swamped they are! They go above and beyond to assist their customers! I'm a long-time customer, they have solutions for everything I've taken in there! This small town business treats you like family! They're a huge impact to our community!
