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January 2024 by Brenda Gillman
Joke-don’t bother if you need copy/print service—two machines and one was down, and another customer who couldn’t get his job to print because he did something wrong allowed to tie up the one working machine. Clerk asked how many pages we had to copy—told her 5 and she said she was too backed up to copy them for us??!! No wonder Staples will be out of business soon.
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January 2024 by Rick Halligan
Extremely rude staff. Waited for 15 minutes to buy a chair and when I approached the salesman for help he argued with me and proceeded to tell me he can’t do everything. Left and went to the Cedar Rapids Staples and was greeted with great service and respect.
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November 2023 by Eleonora Ts
Nothing bad i can say about the store. Me and my husband go there frequently and they even recognize us 5/5I'm updating my review 6 years later than my original one and it's still the same awesome service. Honestly, the people who work there are always great help. Their current manager, I believe his name is DJ is always very knowledgeable and person oriented and I received great help from a young male associate yesterday and I couldn't be happier how many things we accomplish with one trip, including Amazon returns and pickups .
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November 2023 by Gabin Kundwa
I had my passport picture taken there! They have the best quality pictures with a new camera! I would recommend Staples instead of CVS or Walgreens!
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October 2023 by Hailey Smith
I had ordered 2 print jobs to be printed at this staples. There was an issue with it not showing up in the system. It could have been a bad experience but your new manager Andrew turned it around. He was willing to try and fix it. By the end I had what I needed and he was friendly and patient throughout. Thanks Andrew!
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September 2023 by Dustan Fogle
August 29 @ 4:35 pmI had to use the print service today and the person in front of me must’ve been printing quite a bit of paper so I asked the print counter to help me print my paper because of the long delay at the printer. There were two young females at the desk. I kindly went up and asked if they would help me print it and one of the girls was very abrasive to me not in a good customer service way, but very abrasive telling me she would not do that because she had other orders in front of me that she was working on other important things! and the other girl witnessed her very poor customer service. Generally,I print here about two or three times a week. I think tomorrow I’m gonna buy a new printer tonight somewhere else not Staples, so I never have to walk in the store again. Train your people and customer service folks. It’s unfortunate when you have employees that treat your customers like this.When the face of your company is run by unhelpful, rude people, that’s when the business starts to go down!
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August 2023 by Fallon Jung
I came in to get some help with some old printers, and Fazon helped me. He was so kind hearted, friendly, and helpful! He explained everything I needed to know, and was great at teaching. Thank you SO MUCH!
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July 2023 by Greg Johnson
I've been shopping at the Iowa City Staples store for many years — starting back when it was at the old location. Quality products, friendly service, great value, and the various reward membership levels bring more savings. We've purchased many printers, ink, shredders, computers, network devices, various cables, pens, paper, chairs, officer mats, and more.
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May 2023 by Mike B.
Walked in to recycle an old printer & purchase. Some POSTER Supplies,was out the door in less than 10 minutes! THAT WAS TRULY EASY! All credit goes to skilled &knowledgeable staff b.
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March 2023 by LaNeysa Stirling
Customer service was excellent, Fazon helped us, was very informative with the issues we had w our printer. Answered every question. It’s nice to go into a store, have someone come and ask if you need help instead of having to search for a warm body. Especially when time is an issue.
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February 2023 by Loreen Broderick
I'm very impressed with the customer service I received today at Staples. I was using the service for package returns and had never done this so I was completely unsure of how to proceed when I walked in. Associate Keyven met me and when I explained my situation he escorted me to the return desk, explaining the process as he quickly and efficiently processed my return. He gave me a store coupon as well. Keyven was extremely courteous and knowledgeable, and I will definitely return to this store.
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October 2022 by Grace Hertz
It seems funny to me that the “office superstore” does not carry something as basic as safety pins.
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August 2022 by jennifer paolinelli
I love the Iowa City Staples staff! They have been printing postcards for me for over 8a year now. Sometimes weekly last minute! Great can do attitude from the printing department!
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March 2022 by Dustin Quam
Bought a new office chair from this Staples, but when we opened it, some of the screws from the hardware was missing. We talked to the manager on the phone and he graciously, personally brought a new hardware pack from the inventory in the store in Cedar Rapids within a couple of hours. Above and beyond! Thank you!
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February 2022 by EmilyEmily D.
This place is disgusting! Besides ridiculous prices the women's bathroom was absolutely disgusting. I think I'll hold it.
