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September 2025 by Fenrir Odinbane
I called to set up an appointment and was told to bring my car in on Thursday (I was not given a time frame to bring it in, I was not told to bring it in in the morning, I was just told to bring it in on Thursday, which I can prove because I record all of my business calls just in case of issues such as this. Because of this I assumed the appointment was Friday and they wanted me to bring it in a day early so it was there in the morning, like every other mechanic shop I have ever worked with does. Most shops will have you bring your car in the day before, not the day of.) I tried calling at 9am that Thursday to make sure of the time I needed to bring the car in and no one answered. (which I can also prove via my call log) When I got the car to the shop at around 2pm I called and was told that I was too late and they would have to change the appointment to next week. I had to drive my car (which is not technically even safe to drive) for over 30 minutes to get there, after I had tried to contact them just to have to turn back around, wasting my time, gas and miles on my spare tire. As I stated, I tried calling in the morning and got no answer, they had my phone number and did not even bother calling me to ask if I was bringing it in, and on top of that when I was explaining to my wife what the problem was the mechanic comes out sees us talking about it, laughs at us and walks away. Very rude, very unprofessional. I will be taking my money elsewhere to a company that doesn't waste my time, gas,/money and then laugh in my face. If this first impression is any indication of how customers are treated at this shop, I would say this shop does not deserve customers.
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November 2024 by Isaac S. (Jokerone)
Awesome service. Great local business. Best in town.
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September 2023 by Steve Kick
Excellent work and very pleased with service and price!
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September 2023 by Doren Walker
These folks really know their performance
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September 2023 by Steve Seelman
Good work
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August 2023 by Joe Hoffman
Always great service! If you forget to mention all your vehicle issues Tim will notice them anyway and ask you about them. This saves on time and trips back and forth. Highly recommend!
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July 2023 by Matt Freel
Tim was recommended by a friend in the auto body industry. His shop has been honest, fair priced, and checked on warranty work when it meant they would lose business. They have serviced my GMC and my wife’s Ford. I would recommend Tim and his crew to anyone.Services: Engine repair
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July 2022 by Robert Miller
First rate shop, Tim and his guys are the best.
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June 2022 by M P
Was referred to better performance by noel automotive in west branch. We discovered the electrical panel in the engine compartment of our diesel 2009 chevy had a breaker that melted the board. I was amazed that the mid Atlantic region where I was previously didn't have the component, but a lesser populated area like Iowa city had one. The guys at better performance correctly diagnosed the problem, made sure nothing else was wrong that would short out the new board. They also changed the oil with full synthetic which they got to their shop on special request as that is not what they usually carry. A few months on from the visit and there arent any other electrical problems and the trailer lights on my camper are still working as a result of fixing the circuit board.I would definitely recommend the shop for diesel and general mechanics.Services: Electrical repair
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June 2022 by Robert Johnson
If you don't use these folks ,you are missing out. Fast, friendly service.Excellent work ! Thanks guys !
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May 2022 by Kevin Dunbar
Tim and his staff are top notch professionals.
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April 2022 by Kyle Ruhnke
I've used this shop twice now and I've had a great experience both times. These guys definitely know how to get a job done. Will definitely be using them again
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February 2022 by Wyatt Ross
Great service and quality for Tim and his team!
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November 2021 by Chris Swartzendruber
Tim always treats me right & gets me back on the road in a timely manner.
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September 2021 by Cory Canny
If this is the place in Kalona, it's awesome. If not, I don't remember going here. 5 stars anyway.
