O'Reilly Auto Parts in Knoxville provides parts, tools, and accessories along with store services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. The location also resurfaces brake rotors and drums and mixes paint. Customers can use a free Loaner Tool program. Reviews consistently highlight staff going above and beyond to help. Employees have driven to assist customers whose cars would not start, installing new batteries on the spot in the cold and dark. Team members work together efficiently and cheerfully, even offering a chair to a waiting customer. When vehicles have problems in the parking lot, staff spend considerable time trying to diagnose and help. The manager and assistant manager provide excellent, personal service without pressure. Staff are noted for persevering to find parts, thoroughly searching when items are not on the shelf, ensuring customers do not leave empty-handed. This exceptional service creates loyal customers who feel the team are heroes and a great asset to the company.
very lovely and smart people work here, the woman with the pony tattoos is the friendliest person ever :D
June 2025
Abbie was helpful and knowledgeable about the parts and tools she was selling.
February 2025
Bought a new car for my son, was transporting it back to Iowa had an issue with it not running well. Abby was very helpful and pleasant. Offered her help and helped to get me all the tools I needed to fix the part in the parking lot, She truly was a hero And came to the rescue for son‘s new car! She deserves a raise!
