“This particular store was built in a mutually beneficial location. ( benefiting DG corporate, local customers and the Lenox community) DG will more than likely consider upgrading this location in 5-10 years into a super store after reviewing the books. Not only does it create more job opportunities and generate much needed tax revenue, but this DG provides affordable products to area patrons who would typically have about an hour long (round trip) commute to acquire comparable, affordable products. I know many citizens are happy to pay more for local small business’ but now they have a choice; to continue their prior patronages or stretch their dollar a little further by buying from a more convenient but large corporation... the store itself is in its infancy and the layout may change some as they adjust. This DG is open daily until 10pm which makes it often the only option to shop for essentials without sacrificing time and money to travel 30 minutes away. Most of the staff I’ve encountered are very happy to help customers despite the seemingly overwhelming workload keeping them away from the checkout often. (I recommend hiring additional staff dedicated to JUST the register area or ONLY stocking and maintaining the floor).... I understand staff are still learning and management still implementing services and practices, however, there is a member of management lacking in customer service skills, the impression thus far is she’s not happy to be there, overwhelmed by impossible expectations I’m sure. On two occasions she has stated that DG doesn’t provide certain services or promotions which all other area locations honor. The first instance was not her fault, attempted to load funds to a prepaid debit card, she was unaware of that service, called a superior who preferred to lie to customers rather than learn and teach employees proper protocol. ( successfully able to load funds the next day at the Lenox DG, who’s staff then educated the Lenox location of that particular protocol) ..the second instance, I saw her be snide and condescending with a customer who required a refund after realizing an item wasn’t part of a “Penny Day” promotion (other locations participate in to move certain unsold clearance items for just a penny on a particular day). Clearly she was unaware of the promotion as she looked at the customer like she was an idiot and asked “why would we sell anything for a penny?” In a smug, demeaning tone...encounters since then have been cordial. Despite the ‘for mentioned moments where customer service wasn’t up to par, every other experience regarding this store and it’s employees has exceeded expectations.”
Dollar Stores
“This particular store was built in a mutually beneficial location. ( benefiting DG corporate, local customers and the Lenox community) DG will more than likely consider upgrading this location in 5-10 years into a super store after reviewing the books. Not only does it create more job opportunities and generate much needed tax revenue, but this DG provides affordable products to area patrons who would typically have about an hour long (round trip) commute to acquire comparable, affordable products. I know many citizens are happy to pay more for local small business’ but now they have a choice; to continue their prior patronages or stretch their dollar a little further by buying from a more convenient but large corporation... the store itself is in its infancy and the layout may change some as they adjust. This DG is open daily until 10pm which makes it often the only option to shop for essentials without sacrificing time and money to travel 30 minutes away. Most of the staff I’ve encountered are very happy to help customers despite the seemingly overwhelming workload keeping them away from the checkout often. (I recommend hiring additional staff dedicated to JUST the register area or ONLY stocking and maintaining the floor).... I understand staff are still learning and management still implementing services and practices, however, there is a member of management lacking in customer service skills, the impression thus far is she’s not happy to be there, overwhelmed by impossible expectations I’m sure. On two occasions she has stated that DG doesn’t provide certain services or promotions which all other area locations honor. The first instance was not her fault, attempted to load funds to a prepaid debit card, she was unaware of that service, called a superior who preferred to lie to customers rather than learn and teach employees proper protocol. ( successfully able to load funds the next day at the Lenox DG, who’s staff then educated the Lenox location of that particular protocol) ..the second instance, I saw her be snide and condescending with a customer who required a refund after realizing an item wasn’t part of a “Penny Day” promotion (other locations participate in to move certain unsold clearance items for just a penny on a particular day). Clearly she was unaware of the promotion as she looked at the customer like she was an idiot and asked “why would we sell anything for a penny?” In a smug, demeaning tone...encounters since then have been cordial. Despite the ‘for mentioned moments where customer service wasn’t up to par, every other experience regarding this store and it’s employees has exceeded expectations.”