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January 2024 by Just Beth
Kind and caring staff who know you by name or at least your pet's. The veterinarian is amazing and she has been caring for my pets for the last 8 years.
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January 2024 by Afton Stout
Were able to get us in last minute and didn't do any unnecessary procedures, which i appreciate. ♡
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June 2023 by DK Jennings
Our story deserves to be heard! This baby girl has to be buried today because of this VCA hospital staff’s heartless actions!! We were on our way to the VA and saw another car pulled over. We noticed the driver caring for this baby kitten. The driver said the car in front of her continued going after hitting her. The driver asked us to help because of the devastation it would cause to her two small children. The kids and I agreed. I called our vet but it was closed for lunch, we went to the closest Vet, Hometown Veterinarian Whose hours on the door and online stated 7:30 AM to 5 PM but nobody was there. We then raced to VCA and had the worst experience ever! There was only one lady with blackish-brown hair at the check-in desk and after telling her what happened, while both children are uncontrollably crying and my son holding her in his arms, we received no help. The receptionist said that they would only help us if we paid as I told her we couldn’t afford to pay today. She was willing to make an appointment for us if we were clients and only IF we could fully pay today. The receptionist displayed No sincerity. No sympathy. No action to help what so ever. So because of this lady’s actions, baby girl died. We rushed again to the (ARL) 15 minutes away and by the time we got there, she had passed away enroute. The ARL actually cared, provided us a towel, and offered to keep her but we decided to take her home to bury her in special material that Zafirea has from sewing stuff. We’re going to plant flowers where she lays. RIP baby girl!
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April 2023 by Vanessa J
Most staff have always been wonderful. Since The Vet switched to VCA, it does not seem like they have emergency/after hours services. My family's pet suffered in the early morning, and when we called and expected to hear the emergency option, the message said to call ISU. We were quoted around $1000 to put our pet down. She died on the way to VCA and once we got inside with her body and let them know she'd passed, the desk attendant told us a vet was not in until 7:30 am. It was a heartbreaking situation that I compare to when we've needed after hour care for our pet in the past. Dr. Dreger or someone else was there. It now has a corporation feel.
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March 2023 by Kennth Gerard
My wife took my sons cat here one time was told the 6 year old cat would be fine... a fee days later the cat passed away. Took to different vet was told that the vet had missed something. I WILL NOT TAKE ANOTHER ANIMAL HERE. I don't know if it was the lack of caring or just that they are just that incompetent
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January 2023 by Rayvn Benner
I've taken my cat and my turtle here and they're amazing I love them. They're always so nice and explain things very well. My turtle had gotten sick and they helped him and even gave him a glove full of warm water when he was given back to me and when my cat got her vaccinations they changed the needle to a smaller one because she started freaking out
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December 2022 by Eric Newton
Staff treated my dog like their own. Very reasonably priced services. I appreciate everything they have done the past 8 years we have used them as our vet.
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October 2022 by Mike Davis
Had to play God yesterday...a horrible, heart-crushing decision as any pet owner knows...and I can't say how awesome every single person was!!!! Not only did they handle my best friends' last breaths with extreme care and professionalism, but the compassion they showed me was absolutely amazing. To all the gals that helped with Gunner , thank you so much for making a horrible situation bearable !!!!!
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July 2022 by jacob Osborn
They were awesome before vca took over. Lost me as a customer.
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January 2022 by Emina Kephart
Dr. Mullen was amazing with our male bully who has knee issues. She was on top of explaining everything to us, giving us options and answering every question. One other vet saved my daughters rabbit as well. Completely trustworthy and reliable.
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December 2021 by Linda G.
Excellent service! Very easy to work appointments in. Vets are amazing! Highly recommend.
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April 2021 by Lee Guldberg
I went once to take my senior in for a 2nd option as I was told she has cancer...but did not hear back from them...
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April 2021 by Ryan Tish
They helped me and my mom so much when our cat got hit and needed to be euthinisied.very caring and kind.i take my other pets there as well.
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March 2021 by Kathy Kathyschaeffer56
Very caring doctor, not just for my pets but for me also.
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February 2021 by Alushia Fitzgerald
Great vet service! They are so patient with my rescue dogs ?
