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November 2023 by Donald Jennings
I took my 2021 Pacifica to the new Oil Change Center and was impressed at the level of professionalism from the service team. The facility is great!
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November 2023 by Chelle Kelling
Friendly helpful and got me a ride to work and dropped off my car to me back at work!
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October 2023 by Randy W
Karl is an outstanding company and we are lucky to have them in our community. They service our two vehicles regularly and it is always reasonable, quick, and outstanding!
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October 2023 by Jeff Large
i like that there is now a quick lube service at the Marshalltown loction only thing that i miss is that if they find something wroung with my vehicle i have to schedule anouther appointment with the shop and iam guessing that the crew at the quick lube isnt gm certified
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October 2023 by tyler oscar
Everything was done smoothly and professionally only thing they forgot was to reset the oil gauge meter on the inside
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October 2023 by Sandra Dale
The guys in the service department are awesome. They did a great job on my car!!
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September 2023 by Barb Greer
We went to Karl of Marshalltown for our daughter to drive a GMC Terrain as a comparison to a Chevy Equinox she had already driven. Oscar (although I think he is a newer employee) was great! He went with us on the test drive & was helpful showing us the features on the 2024 SLE we drove. We left for a bit to have family discussion on her thoughts. She was "in love" with the Terrain, but the SLE didn't have a few of the features she wanted. So we went back to talk to Oscar and let him know that the Terrain we drove wasn't for her. This is when he introduced us to Mark. We talked and explained the features which were a "must have". Mark & Oscar did a build on-line and found many within a reasonable search area. We gave a deposit & the approval to go find the car she wanted. Within a week, Oscar called & they had one located. By the end of the next week, my daughter had her new car. She was elated!Oscar & Mark (and others involved in the buying process) were all professional, non-pushy, & had the drive to provide her satisfaction - which they did 110%!Would I purchase from Karl of Marshalltown again?? ABSOLUTELY!!
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July 2023 by Douglas Rahden
Came in several hours away from out of state to purchase a new Ram truck. Worked with Megan who went out of her way to ensure the purchase process was smooth, fast and she was very considerate of my time. After pulling up she had the truck ready for test drive and to take me through everything. Someone mentioned this was one of her first weeks in the role, couldn't believe it - this was one of the most efficient and friendly new vehicle purchases I ever had! They went out of their way to help with some out of state titling and registration hurdles as well. Highly recommend Megan, Aaron and the team at Karl! Great experience!
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July 2023 by Jeniffer Whirrett
Nice and friendly staff. I liked the way they explained my paperwork to me
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June 2023 by Sherry Eipperle
Everything was great right down to letting me make payments on the repairs
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May 2023 by Aaron Axtell
Great place to do business. They applied my rewards points and saved me a lot of money.
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May 2023 by ese mousii loc
Didnt get the service done what i was expected to my car. They didnt fix the part that was wrong on the car.
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April 2023 by Denny Newton
I really like the service writers there. They seem organized and professional. Service is quick
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April 2023 by Connie Boyd
I was early for my appointment and still got in right away. Everyone was friendly and made me feel welcomed.
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March 2023 by Lauren Clingerman
I had just gotten a new vehicle and wanted it. New oil change and checked out after it was done. I was told I have a perfect vehicle basically come to find out the next day. I had a bone dry power steering pump and I was making noise driving down the road so I called my husband and he drove it and then we ended up taking it back and they looked over it again and found close to nine hundred dollars worth of things that need to fix. I was not impressed at all worried simply just because what else could be wrong or what else isn’t being looked at that sort of thing, but then I talked to Jared who then offered to make it right. He offered to give me a few hundred off of the repairs and it’d be up to us what we wanted done. I appreciate the making it right. That’s the important thing.
