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January 2024 by michael ware
I like being able to buy local and get high quality appliances. Yes, this cost you more up front, but it might be far cheaper long term.It seems like you can't get an appliance like a fridge, washing machine, or dishwasher to last over a few years. Probably the big box stores sell you junk. Since we've been buying from Pence we haven't had to replace machines every few years. So, we pay more up front, but end up with service and longevity. I'll take it.
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January 2024 by Ann Judge
The only store I'll buy an appliance from!Quality appliances and the big thing is if I have questions and need assistance Im always helped in a professional and courteous manner!!Thank you Pentz!!
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August 2023 by Pat Cowles
I had our oven delivered today from Pentz, which is our third appliance purchased from them. I can not tell you how refreshing it is how awesome their delivery guys are compared to anyone we've delt with in the past. Past experience from other places seem put out that they even had to bring them to you! One of the guy's shook my hand and thanked me for the business.... this was the guy's delivering it. I do not see this anywhere except from Pentz. It really comes down to the service after the sale and this place gets it!!
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August 2023 by john lukehart
great place great selection but too expensive
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May 2023 by Carole Whitcomb
When we built our new house, we wanted to purchase our appliances from a local store instead of the large chain the contractor used. We went to Pentz with our shopping list and they ordered everything we needed and gave us a great price. Pandemic supply chain issues threw a big monkey wrench in our build, but Pentz kept up with their suppliers to get our appliances and even stored them for us until the house was ready. The delivery crew called me 15 minutes before arrival so I didn't have to take a whole day off work and wait for them. They were so efficient and just really nice. The fridge had shipping/manufacturing damages and Pentz took care of getting the parts and doing the work. The dishwasher came to them damaged and they pursued the issue with the manufacturer and got us taken care of. Those guys made lots of visits to our house, and every time they called ahead, showed up on time, and fixed the problems with a smile on their face! The store staff was so friendly and took the time to keep us as updated as they could on where the appliances were. I can't thank the Pentz team enough for the great service, support, and pricing. You can't beat shopping local!
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January 2023 by Sue Rojohn
About 10:00 a.m. on 1/17/2023 I received a phone call from one of the repair persons telling me they would be at my residence in 5-10 minutes. They were on time. They took care of the situation. VERY respectful and VERY knowledgeable. I would do business again with THIS business. THANK YOU for your time and consideration.
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October 2022 by pam b
I always enjoy shopping at Pentz. They are so Helpful . Questions ,delivery & installation . Bought my Bosch dishwasher on Thursday afternoon and it was delivered on Friday around 10. David always does a great job on all service and delivery and install. Love shopping local!
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June 2022 by Laura Ferguson
Pentz Appliance came to fix our Samsung refrigerator (I didn't know noone would work on them when I bought it) when no other repair shop would. They were prompt, polite and reliable. I will be buying all my appliances from them in the future.
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October 2021 by Carolyn Berchenbriter
My husband and I are building a new home and the other appliance place I planned to go with canceled everything a week before delivery (2 moths after I ordered) Caela helped me find everything I was looking for and was very knowledgeable about all the products. Thanks for saving us Pentz!
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August 2021 by Dennis Scudder
Delivery and installation was done very professionally. Very good crew with top notch head guyGood service is worth paying fir
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July 2021 by Alice Schroeder
Very good clerk. She was very knowledgeable about their product!
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June 2021 by Bill Rudolph
Excellent service and very knowledgeable technician Very pleased and will use them again.
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April 2021 by Rick Ethington
Nice folks, good service. It's great to have our dryer working again.
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December 2020 by John Stein
Traditionally we've bought appliances from big box stores. After a few bad experiences and absolutely no service or sales records after the fact, we are establishing a long term relationship with Pentz Appliance. They have the appliances we are looking for, have excellent customer service during the sale, and most importantly provide long term service and record-keepting long after the sale, which you can obviously forget about from the big boxes. Time to go local and long-term with a reputable local dealer. Here's to a long-term, excellent relationship!
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December 2020 by Matt Meter
Called with an appliance service request. They were quick to respond and even managed to find an alternative date that was sooner than expected. Everyone was SUPER friendly. Highly recommend.
