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November 2023 by Tracy Anderson
Went in to get new phones for the family. Ruth was helping us and in four hour we were given two different prices . The manager didn’t help out one bit to aid us. Went back a third time and Ruth did leave any information as promised. Was there another 2 hours and after cancelling 3 of our phones they then gave us another figure of what it would cost. We did not accept and told them no way . Manager still sat on a stump and didn’t do a damn thing to get us as customers and then we had to go back to our old company which is charging us $90.00 dollars to reactive. Do not do Business with this store
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November 2023 by Elisa Anderson
WORST phone place! Pretty sure no one there knows what is going on… after 3 hours and 4 different amounts that we would have to pay to switch to that company and trade in our phones for new. we decided to come back another day… after having 3 out of 4 phones already switched over they tell us we owe way more than what was quoted us the day before another 4 hours wasted! I would NEVER recommend this company to anyone. I don’t understand how the rate can change so many different times with the same phones getting traded in and bought. Even the workers thought the price was ridiculously high to pay and said they “understood” if we didn’t want to switch. The manager could have cared less, Most managers would try to work with you and figure out a plan to get you to switch to their company but not Marshalltown T Mobile!
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November 2023 by Staci Plumski
Trent was absolutely amazing!! I was having insane issues with my previous carrier regarding my number and he was able to help and guide me so I was able to resolve that issue. He worked hard on making sure I was able to get my number transferred over and set me up with a great phone and plan!! So far service is great and their customer service is fantastic!
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September 2023 by Fatuma Ibocwa
I paid my phone just 2 days ago and now my connection is not working I try to call them but no one help ????♀️??♀️??♀️ ??♀️??♀️??♀️ I west my money ?
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September 2023 by Tom Swe
I opened a new account and Ruth helped me. I thought she went way above and beyond what was required to make sure that I was completely satisfied and happy with my new service from T-Mobile. She is a excellant representative for T-Mobile!
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September 2023 by Mike Baker
I cant tell you how pleased I am with this T-mobile store and I have to say it is because of Ruth!! She has renewed my faith in customer service. The moment I walked in with my problem she went above and beyond in every way. I really can't thank you enough Ruth. I hope someone at T-mobile recognizes what an outstanding job you do. Ty,ty,ty,ty!
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August 2023 by Brent R
Bernice and Todd were great to work with! I’ve been here a few times and they both have excellent customer service. Well worth asking if you can work with them next time you go. This place does a great job at hiring friendly employees that do their best not to keep you there all night. However if you do have to stay for a long phone set up or activation, they provide great company and are genuinely good people.
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May 2023 by Роман Сычев
Отличный салон мобильной связи.(Translated by Google)Excellent cell phone store.
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April 2023 by R. E.
Excellent service! Quick and efficient! Affordable too!
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January 2023 by miguel
Never open like the schedule says.
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December 2022 by Ryan Yousif
I’m a truck driver from Michigan and I’m in town. I’m looking for a particular phone. I’ve literally called over 25 different T-Mobile stores and I don’t think it’s a coincidence that the first location with as low of a rating as this one is the first one to not answer their phone. Based on the other reviews, I’m pretty sure they earned this 1 star fair and square.
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December 2022 by Taylor Gardner
Said they were open Sunday 12-5 and when we got there at 1 the door was locked. There was no note posted on the door or anything. Inconsistent with posted hours
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June 2022 by Gregg Mattox
Todd helped me switch business internet cheaper and faster than my previous supplier. Switched my phone as well. Todd was very good.
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June 2022 by Lori Pantoja
Walked in, wasn't acknowledged that i even walked in the store. Sat for 10- 15 min still no acknowledgement so I left.
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June 2022 by Deb Carpenter
Quick and very helpful
