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May 2024 by Jacklyn Landfair
Went to upgrade my husband’s phone. Sales Assoc acted like we were too broke to be there. Asked about early upgrade and he acted like we were doing something wrong. Like we were scamming them because his screen was broke. Been broke for months. I guess when you lie for a living you think everyone is.
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January 2024 by Dawn H
Walked in on a day where a worker I assume was a manager was treating a few other workers deplorably.
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October 2023 by Brandon Courtney
DO NOT GO TO THESE SCAM ARTISITS!!! Lately we've been trying to figure out why my girlfriends bill was so high and it was because she's paying for accessories that the sales rep said was free and she's also paying for a phone that she was told was free when she upgraded as well. She did the upgrade and the sales rep changed her phone protection plan to the highest without telling her and he put her on the highest tier plan as well. Scam artist trying to boost their commissions.
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October 2023 by Brad Anderson
Got protection plan for phone. Cracked screen (black screen, no picture). Sent device to be repaired with claim. No attempt was even made, and claimed "damage beyond scope". Phone works, screen does not. Screen was never removed to be replaced.Odds are good "insurance" company plan is paid to has a low screen repair success rate. And when you get your phone replacement instead of repair, you send your old phone in. I would bet my paycheck they just repair that screen and resell it.Seems like an utter scam. Regret getting protection plan, and regret staying with this company. Terrible customer service, terrible pricing, terrible service.All in all a bad choice for your cellular needs
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October 2023 by Brandon Winchester
DO NOT GO TO THESE SCAM ARTISITS!!! Lately we've been trying to figure out why my girlfriends bill was so high and it was because she's paying for accessories that the sales rep said was free and she's also paying for a phone that she was told was free when she upgraded as well. She did the upgrade and the sales rep changed her phone protection plan to the highest without telling her and he put her on the highest tier plan as well. Scam artist trying to boost their commissions.
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September 2023 by Google user
Got protection plan for phone. Cracked screen (black screen, no picture). Sent device to be repaired with claim. No attempt was even made, and claimed \\\"damage beyond scope\\\". Phone works, screen does not. Screen was never removed to be replaced. Odds are good \\\"insurance\\\" company plan is paid to has a low screen repair success rate. And when you get your phone replacement instead of repair, you send your old phone in. I would bet my paycheck they just repair that screen and resell it. Seems like an utter scam. Regret getting protection plan, and regret staying with this company. Terrible customer service, terrible pricing, terrible service. All in all a bad choice for your cellular needs
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April 2023 by Abby Ballalatak
Worst phone company ever. Can’t even get service in Denver Colorado. Phone constantly stops working and tells me I have no SIM card even tho it’s less than 1 year old. And never gave me my screen protector that they overcharged me for when I bought my phone all a scam save ur time and go to Verizon
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February 2023 by Russell Pottebaum
Ashley updated my phone today for free! It took almost 2 hours. Awesome place. I highly recommend this place. ?
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November 2022 by Mona Barfels
Good rep who helped us sort through my deceased dad's account for my mom. Highly recommend.
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September 2022 by Lori Pantoja
Worst customer service in my entire life. They don't explain all the costs and lie about how much items really cost.... Be ready for a surprise when you get your bill. Waiting 40 min. To just pay a bill is ridiculous!!! Giovanni sucks at customer service. Hum, called customer service and got the fee removed something he said couldn't be done.
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July 2022 by Ashley Olson
I stopped in to get my account number and pin last week and the associate named Katie Warnell refused to provide me this information even though it’s MY account and I had a valid ID. I was finally able to obtain it through their customer service and the rep even told me I should’ve been able to get that information no problem in store. So glad to finally be rid of this company, would not recommend to anyone!!!
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July 2022 by Isaiah Opperman
Absolutely trash data service even for the best plans and unprofessional
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July 2022 by Jose Salvador Sanchez
Good service
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July 2022 by Brandon M Allen
I am unable to publicly voice everything. I experienced inequality, and retaliation by my boss, since starting in July of 2020. I am a former employee of the Columbia, Mo corporate store.
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March 2022 by Kellie Rohrs
Sat there for 45 min not one person helped me. In fact one employee went in the back and never came out!!!!!! What happen to sighing in on a list so customers could get their turn!!!!! I just hate going there!!!!
