First Citizens Bank provides a personal and professional banking experience with a strong hometown feel. Customers report being treated with consistent, friendly service where they are greeted by name and made to feel at home. The staff is described as amazing, very personal, approachable, responsive, and helpful. The bank is locally owned, which allows problems to be dealt with honestly and well in-house, a quality appreciated both for personal and business accounts. They are noted for being instrumental in setting up businesses and for handling sensitive matters, like account changes after a loss, with professionalism and efficiency, often completing tasks quickly where other banks delay. The overall atmosphere is one of enthusiastic, reliable, and trustworthy service.
Friendly courteous staff makes any encounter a pleasant one. Knowledgeable helpful bankers .
September 2025
Tiffany Nonnweiler is so wonderful to work with, she has helped me for years and always takes great care of me and my family! I would give you 10 stars if I could! The hospitality and compassion is so natural. Thank you again!
April 2025
Thank you so much you guys for helping me with my situation on exchanging it helps the business out that I work for I really appreciate your help
