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February 2024 by Stephen Decker
It's a bank, but a good one!
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February 2024 by Tatum Collins
Wealth management.
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February 2024 by Zachary Miller
Do not hire them to do your estate,Wealth management.Horrible experience.
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February 2023 by Gods Girl
Was not a good bank too me.
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October 2022 by Chris' Kettle Corn
I get treated the same no matter if its a teller or the VP of lending. I feel at home with everyone there. I walk in and I am greeted by my first name each time. Jessica, in drive thru, is a great representation of this home town feel. If I could bottle up her enthusiasm, and sell it, I would never go broke.
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July 2022 by Robert Reed
Took 2900 out of their atm and went inside the bank to transfer it from $20 bills to $100 bills and the manager looked at me with the snooty rude look on her face and said no we can’t do that and I said why because I don’t bank here and she said Yep and crossed her arms. Why would anyone want to bank there if they won’t even help you when you take money out of their own ATM. Horrible customer service rude management I would never bank here. No one else should either!!!
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May 2022 by Douglas Summerfield
Amazing service! Very personal, approachable, and responsive. Kevin Sullivan and his team were instrumental in helping us set up our business. Thank you!!!
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April 2022 by Denny Hook
Best bank in Mason City. Great customer service! Very friendly and knowledgeable staff.
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April 2022 by Carol Tinkey
I've banked with first Citizens since moving to town in 2005. They have been very professional and helpful, especially in helping me change my accounts around after my husband died 2 years ago. Most recently I opened a checking account for a non-profit organization, after another bank in town gave me the third degree just to change signers on an existing account, and after 3 weeks still wanted more information before they would approve it. You'd think we had a million dollars in the account instead of a thousand. Came to First Citizens and in no time had a new account set up.
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April 2022 by John Drew
We have dealt with this bank for 25 + years both personally and as a business. We like locally owned banks where if there is a problem it can be dealt with in house rather than having the decisions made offsite. First Citizens has always treated us honestly and well both in the bank and the trust department.
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April 2022 by Chris Andersen
I get treated the same no matter if its a teller or the VP of lending. I feel at home with everyone there. I walk in and I am greeted by my first name each time. Jessica, in drive thru, is a great representation of this home town feel. If I could bottle up her enthusiasm, and sell it, I would never go broke.
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October 2021 by Lillie Huhndorf
First Citizens Bank is a great local bank. Their customer service is wonderful and their home loan rates are great!
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August 2021 by Jared Gardner
Absolutly the worst customer service experience in my life at the baby branch downtown.Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here.I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service!DONT BANK HERE
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August 2021 by Jared Gardner
Absolutly the worst customer service experience in my life.
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June 2021 by Michael Meacham
Don't even touch this place if you want to create a lasting relationship with a local bank. I don’t even know where to start because the list is so long. Certain loan officers and VP’s share private, confidential information with others without authorization. They will also mislead you when you are open with them, and they will not follow through with what they have said they will do. I had multiple auto loans and accounts with them and wouldn’t ever consider doing business with them again after what happened. The owner Marti Rodamaker won’t even return your phone call when you make an inquiry to speak with her she has an associate or assistant return your call. Choose wisely there are plenty of other banks that are happy to have your business and are trust worthy within the area.