Kohl's is a welcoming and organized retail store that offers a wide variety of merchandise at affordable prices. Customers appreciate the helpfulness of the staff, with many reviews highlighting employees who go above and beyond to assist shoppers. The store is clean and spacious, making it easy to find what one is looking for. Customers enjoy the benefits of sales, discounts, and Kohl's Cash rewards, which help save money on purchases. The customer service is generally excellent, with cashiers often described as friendly and efficient. However, there have been mixed experiences with the customer service in the returns department, where some customers felt less valued. Overall, Kohl's provides a positive shopping experience both in-store and online, emphasizing community involvement and a culture of inclusion.
Heather helped me earlier this week and was just wonderful!! I will be looking for her every time I shop here!
August 2026
Easy to find items I needed. Liked the 10 coupon to use later.
February 2026
RAYANNA IS OUTSTANDING AT SEPHORA. If you need makeup she is your go to. Service and very kind! The store is clean and well cared for and the displays are excellent. The visual merchandiser is excellent. She and her team make the store inviting!
