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“I went to Next Generation Wireless in North Liberty to discuss phone upgrade options and Alex assisted me upgrading my plan and helped me get a new I phone 13. The phone is amazing but it does not float !! With that said, yes I lost it in the Coralville reservoir 2 days later. I called the North Liberty store and they had my old phone re activated in less than an hour and I filed an insurance claim at 8:00 Friday night and had a replacement phone in my hands Monday evening. I could not have asked for any better service. Thanks again! Dave”
“One of the best places to go in town for repairs and accessories. They will go out of there way to get what you want ordered and in stock Great place to go for any Electronic issue or need”
“Excellent customer service from the time we entered the store until we left! Professional, knowledgeable, thoroughly explained everything! We enjoyed working with Casey!”
“I was having an issue finding what phone I wanted to upgrade too as there are so many good options out there the staff here was able to very kind answering all my questions and helping me chose my upgrade, I believe the person who helped me was named Daniel, I would highly recommend this location to any friends or family!”
“Alex is phenomenal. Was able to fix my phone very quickly and efficiently. Knew exactly what was causing my phone to reboot randomly and had it done in under an hour. Highly recommend I have been coming here for years.”
“The store employee was super personable and knowledgeable about the phone I was purchasing. They took the time to help me set up my new device and help my kids, get their devices set up as well as explaining different options of the phone.”
“I wish I remembered the names of the people who assisted me tonight. I went in 30 minutes before close to add 3 lines to my account. I was worried about how it would go because I have been using the connectivity credit, and they went above and beyond to make my trip easy, fast, with everything we needed for all 3 phones. I'll definitely be back when it's time to upgrade.”
“Female manager, forgot to get her name , pretty sure she was manager there but great help, if you're patient enough god Will give you what you need. At first I wanted a deal but it was online only did the in store pickup and was ready within 50 minutes said it would take 2 hours I did it an hour and a half before they closed. Very helpful worker and seems to have great worth ethic, big store too! Lots of space”
“The staff was so helpful and went above and beyond to make sure that my issues were solved. The person even stayed after closing hours to make sure I was happy before I left the store”
“We always use the Boyrum location and have always had a great experience. Yet again, an excellent experience with Amanda today!!All of the staff is super friendly and helpful!! Thank you, Amanda!!”
“Nelson is the most patient most reserved sales associate I’ve dealt with. He does not bombard you or get pushy. He listens to what you are saying and only acknowledges the things you want without trying to sell you everything in the store. And I know he’s good because I didn’t want to spend money but I DECIDED to spend money ?. Job well done! The store also has a great environmental with great staff. It’s a place you don’t mind waiting for help. Simply amazing!”
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“We came to Doug with an estimate we received and he gladly honored it. He went above and beyond with great costumer service from start to finish. Was upfront with us, answered all our questions. He had endless amount of patience with taking many breaks due to the focus on my children too. I highly recommend stopping in to see Doug if you need any Verizon support or assistance! I will doing all our future Verizon business with Doug and directing everyone to him!”