AutoZone Auto Parts on N Quincy Ave in Ottumwa, IA, is a top retailer for auto parts, offering both new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the friendly service, especially from staff like Will, who assist with tasks such as installing wipers and changing batteries. Many reviews highlight the excellent customer service and the willingness of employees to help, making visits enjoyable. However, some customers have noted that while there are plenty of staff, assistance can sometimes be slow, leading to longer wait times. Online ordering is available, although some customers experienced delays in readiness. There are mixed feelings about the low price guarantee, as some believe the quoted prices do not always reflect the promise. Overall, AutoZone is recognized for its helpful staff and wide range of products.
Very helpful, even carried the battery to and from my truck! Sent a mechanic out to check the starter also
January 2025
Bery friendly and aware manager Will. Refund issued effortlessly
August 2024
Great store, very clean and organized with friendly, knowledgeable crew BUT, if someone is waiting on me and the phone rings, they will answer it and sometimes it's a very lengthy conversation while I wait. Put the caller on hold and take care of me first.
