AutoZone Auto Parts on N Quincy Ave in Ottumwa, IA, is a top retailer for auto parts, offering both new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the friendly service, especially from staff like Will, who assist with tasks such as installing wipers and changing batteries. Many reviews highlight the excellent customer service and the willingness of employees to help, making visits enjoyable. However, some customers have noted that while there are plenty of staff, assistance can sometimes be slow, leading to longer wait times. Online ordering is available, although some customers experienced delays in readiness. There are mixed feelings about the low price guarantee, as some believe the quoted prices do not always reflect the promise. Overall, AutoZone is recognized for its helpful staff and wide range of products.
Purchased windshield wipers and they installed. Very friendly and helpful
December 2023
Fantastic experience with William G. He changed my battery and even gave me input on all the options to ensure I found something good in my price range. Great customer service. This employee deserves some recognition for his added value to the team.
September 2023
Seems to always have plenty of employees just not always helping customers and waiting can be time costing! But understanding they may be doing a order for online or called in order!
