Amber was exceedingly awesome. But the support people who were foreigners slowed her progress down by not understanding her problems. We listened and realized her frustration in communicating with support. Too bad for company of this stature..
January 2024
I've been in this location many times and the agents have never been anything but courteous and knowledgeable. Recently had a bad experience in the Oskaloosa store and the ladies here in Ottumwa happily helped me finish fixing the issue caused by my visit to the Oskaloosa location.
May 2023
Good offerings although on the expensive side for the area and coverage. I like the perks on there plans the most but it's hard to justify when there are cheaper options with similar or better coverage (us cellular, T-Mobile) or faster speed (at&t). Employees were friendly but not very knowledgeable.