Florists in Parkersburg, IA

217 3rd Street, Parkersburg IA 50665

4.3 Superb 19 reviews

• Today 10AM – 1PM
• (319) 346-1465

“The day before a funeral visitation I called to order a small bouquet to be delivered in time for the visitation. I was assured it would be delivered in time. Come to find out from the family of the deceased the bouquet in fact was not delivered. Needless to say I was upset. I called to inform the florist of this and explained I was calling to request a refund. The person I spoke with was truly horrified this had happened. She took my info and did find the order was placed and paid for. She told me someone would call me back. To my surprise the owner called me and profusely apologized and wanted to make it right with me. Not only was I refunded the money, he offered to make up a bouquet larger than what I originally ordered and delivered it himself to the son and wife of the deceased. Within the hour he called me to let me know he delivered the bouquet. I was so surprised by all of this and truly appreciative of him going above and beyond to rectify the situation. He even explained to me where the break down of communication was between the employees and why the original bouquet was not delivered. People are human and people make mistakes. I was ready to give a negative review but after this experience with this florist I’m giving 5 stars. I will continue to support small town businesses.”