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June 2023 by Shannon Berkley
I purchased a new phone, screen protector, and case. I normally would not buy the screen protector and case there, but Naomi said she would give me a bundle price. So I pay, and she gets everything switched over, and the screen protector and case on. This all took 30 minutes. So I thanked her and left and went straight to work. When I got home later to set things up my daughter says that she put the wrong case on it, she said it was a case for the newer model and the button spaces didn't line up and it was really hard to get the case off and put it back on. I called the store asking her if I can come in and swap cases because she put the wrong case on, she said yes. Then about 15 minutes she calls back and tells me she can not swap them or give me a refund I would have to call the company that was on the box the case came in. Unbelievable. Really? That's so ridiculous considering how much money I spent in that store and have been a customer for many years. Very disappointing to say the least. I've never had a problem before this☹️
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February 2023 by Tiffany Hendrickson
No one answered the phones when i needed to get ahold of them.
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November 2022 by Janae Bess
Fantastic staff. Always willing to go above and beyond for a customer. Highly recommend this place!
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November 2022 by Scott Anderson
Meagan was very nice and very professional...she made us feel good about our new phones... she's a awesome employee
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September 2022 by Jason Titus (JLTitus)
Staff there is very friendly and very helpful.
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September 2021 by Desi Hartz
I would 10/10 recommended this cricket location. I went in to get a new phone and was in and out within 45 minutes. The employee Alex was incredibly helpful and knowledgeable, which made the experience even better. Thank you cricket for being such a great carrier and thank you Alex again for your help.
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February 2021 by Denise/Desiree Hartz
I would 10/10 recommended this cricket location. I went in to get a new phone and was in and out within 45 minutes. The employee Alex was incredibly helpful and knowledgeable, which made the experience even better. Thank you cricket for being such a great carrier and thank you Alex again for your help.
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December 2020 by Alex Polson
Cricket wireless in mason city is such an unprofessional place of work. The gm and higher mangers are beyond rude and love entertaining employees with gossip and other employees. I’ve reported numerous times about “Miscellaneous deductions” from my paycheck and the GM told the store manager how he didn’t care and was literally cussing as he expressed how it was not his problem. I do not advise working there or going through them as a company as we were instructed to add thing to people’s accounts to benefit the company. I worked their for over a year and decided to leave. I just couldn’t take how rude they were and how they don’t respect employees or customers.
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November 2020 by Ashly Overly
The perry iowa cricket store is awesome. I want to thank Meagan burkhart for being very polite kind and courteous she was able to answer all the questions that we didnt know that answer too!!
