Hy-Vee Fast & Fresh is a business that has received mixed reviews from customers. While some customers have had positive experiences with the business's customer service, others have encountered issues with their fuel savings program and the knowledge of their employees. One customer reported a deceptive fuel saver deal, where the sign outside promised 15 cents per gallon for $25 of meat purchases, but the catch was that the entire $25 had to be spent at the meat case. Another customer raised concerns about the employees' knowledge of the winter blend of diesel fuel, with two separate instances where the employee was unsure or only "believed" the fuel was a winter blend. This is a crucial issue for diesel engine owners, as having the wrong fuel can lead to serious problems on the road. However, the business has also demonstrated its commitment to customer satisfaction. In response to the negative reviews, managers have reached out personally to apologize and assure customers that the issues have been addressed. They have trained their employees on the winter fuel program and promised to post clear signage in the future. This proactive approach to resolving customer concerns has been praised by those who have updated their ratings accordingly. Overall, Hy-Vee Fast & Fresh appears to be a business that is striving to provide a positive customer experience, but still has room for improvement when it comes to the accuracy of their fuel savings program and the knowledge of their employees.
Deceptive fuel saver deals. Sign outside says $25 of meat purchases for 15cents per gallon. Catch is you need to buy all $25 from the meat case. "Got him"
August 2023
Not quite as good as quick start but definitely a good alternative
March 2021
Matt a carryout went above and beyond today helping my mom and aunt who are 90 years old get their COVID shot. WAY TO GO MATT!! You are an example of a dedicated employee! Keep up the GREAT work!! Smile
