“Twice we have taken a rental from him and both times we unexpectedly hit into some storms. They have been very understanding and accommodating. 100% recommend each and every time.”
“This place is awesome, from Transmissions to installing TACs they do it all. The mechanics and office staff are outstanding, the work is great, they are a Garage that pushes quality and workmanship. I have, I am, and I will keep using Great Western for my Classic Truck”
“Absolutely the best customer service of any of the car rentals in town. Thank you Trisha for your extra effort. Great location on Gordon Dr. The SUV was much cleaner and in better shape than from the other car rental down the street.”
“I recently rented a vehicle from this location on Gordon Drive in Sioux City, IA - I'm a transplant from Chicago, IL - and the experience was outstanding from start to finish. When I arrived to pick up the vehicle, the staff were incredibly friendly, respectful, and professional; even though they were relatively busy, the entire team operated like a well-oiled machine to keep things moving efficiently. The front office folks kept the customers informed about what was happening, they were actively communicating with the folks in the back who were cleaning the vehicles, and the manager made sure everyone knew their place. They gave me the opportunity to choose from three available vehicles, and I went with the newest model - of course I did. Before I left, the staff were very clear about rental expectations (no smoking, no pets) and conducted a thorough walk-around inspection with me to ensure any existing damage was noted (we both took pictures) so I wouldn't be wrongfully charged. The vehicle drove perfectly for the entire week, mostly putting on highway miles; from Sioux City to Chicago and back. On the day of the return, I brought it back clean. There's a car wash across the street; I'm not sure if cleaning it is an official policy since they detail the vehicle upon return anyway, but my personal policy is to leave things better than I found them - and this goes for people, too. I was greeted by an employee who actually remembered me. They asked great follow-up questions to ensure my satisfaction, conducted a swift final inspection, and handled the paperwork seamlessly. What really stood out to me happened after the rental. I received a feedback survey via email and suggested they implement discounts for military, medical responders, and teachers. The team immediately followed up with me regarding the request. While we realized a discount couldn't be applied retroactively due to my using a third-party booking app, the fact that a real person took the time to personally follow up and address my feedback was incredibly refreshing in today’s automated world. Excellent, cohesive team and top-notch customer care - keep up the fantastic work, Enterprise! ;-) I'll definitely rent with y'all again in the future.”
“I had a family emergency that required me to get home quick from 10 hours away. Both the local agent and reservation agent took a personal interest in my situation and made the process of getting a rental better and easier.”
“The representative who helped me at the airport was great—he answered all my questions and made the process easy. They even allowed me to keep my rental for an extra day, which I really appreciated. The vehicle was clean and practically brand new, and booking online was smooth with no issues. I would definitely rent from them again.”
“The manager of the Avis airport location was friendly, professional and helpful when I needed a rental car to drive my son to his school's playoff football game.”
“I have done business with National for the last 6 years and I am continually impressed with their customer service and attention to detail. I have had no issues over several rentals I have made during this time. I applaud National for their response to the COVID-19 pandemic and the extra safety measures they have put in place. Thank you for your professionalism and service, it is much appreciated.”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
