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February 2024 by Danilla Moreno
This is how my package arrived why?
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January 2024 by R• M
We no longer have a main postal hub here in Sioux City, instead it moved to Sioux falls, SD. We are spose to trust Hy-Vee employees with our mail/packages when they constantly steal money from customers by price match lies(make sure your item matches the receipt) and their having financial issues. The post office downtown is constantly busy and never enough people working. Employees at downtown customer service counter give contradictory information. Postal carrier keeps refusing to pick up return to sender/wrong address mail for people that don't live here and also left a note once for us to leave our names in mailbox, we don't need to leave our names in OUR mailbox. We went through the proper steps for our address change(which were excessive). When we write on someone elses mail saying that person don't live here and return it to sender that means take it back so it's properly handled. Then there are times when my packages are damaged. I've had issues were postal carriers have marked some of my packages as undeliverable because they for one reason or another couldn't/wouldn't take my multiple packages to my house since they wouldn't all fit in the mailbox. I have also had issues with my tracking request not being fulfilled onlined so my package will disappear for days then all the sudden apear at my mailbox/home and still no email notification. Was told by the post office lead employee that they told the mail carrier to only deliver mail for me, I replied I stated in every communication that I'm not the only person in my home and you messed up. We found out that some of our mail has been returned to sender over a few day period because of that postal lead employee, now we've been getting barely been getting any mail, and even mailed a letter to ourselves to test it and that still hasn't shown up either. Seems we have a serious issue with a lead employee making choices she shouldn't have and should be fired(she fraudulently told the mail carrier to not deliver other peoples mail, she could've easily looked at the notes and even asked more info), it's on file that multiple people had to file change of address forms for this address and they have all our information. There's no way the 8+ other people live in our 2 bedroom duplex with us, and we even warned that it may possibly be fraud that those random people are doing.
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January 2024 by MrJaflac
No one ever answers the phone not sure if they are open with the storm going on. No messages saying otherwise when you call
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December 2023 by Laiken Hirsch
I would give 0 stars if I could. They double booked our appointment time with someone else then proceeded to tell us we didn't make the appointment " correctly" even though we had a screenshot of the confirmation page when we made the appointment online. Proceeded to argue with us saying they were completely booked and told us if we " had the time" to sit around the post office all day they " could try" to squeeze us in but " couldn't make any promises" Absolute waste of our time and we had to take time off of work to come to this appointment. They need more competent workers period.
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December 2023 by R M
We no longer have a main postal hub here in Sioux City, instead it moved to Sioux falls, SD. Employees at customer service counter give contradictory information. Postal carrier keeps refusing to pick up return to sender/wrong address mail for people that don't live here and also left a note once for us to leave our names in mailbox, we don't need to leave our names in OUR mailbox. We went through the proper steps for our address change(which were excessive). When we write on someone elses mail saying that person don't live here and return it to sender that means take it back so it's properly handled. Then there are times when my packages are damaged. I've had issues were postal carriers have marked some of my packages as undeliverable because they for one reason or another couldn't/wouldn't take my multiple packages to my house since they wouldn't all fit in the mailbox. I have also had issues with my tracking request not being fulfilled onlined so my package will disappear for days then all the sudden apear at my mailbox/home and still no email notification.
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December 2023 by daisy joaquin
Booked appointment for Passports. Turns out was double booked with another family so they couldn't see us. Took kids out of school and had to miss work for no reason. They didn't even try to work us in.
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December 2023 by Mark Lennon
We've been in business for 67 years in Sioux City, Iowa. Up until the last 6 months, We have NOT been getting mail. I used to get some kind of Junck mail every day with bills. Now we're lucky to get 1delivery a week. NO Bills, some Sent to collections. WHO do I call or Contact to file a formal complaint. The mail man dodges me when he sees me. I wait for him to come to our mailbox, but he takes off. Do I confront him??? Or will that makes things worse. I think I'll find out his name some how and plaster him on Facebook.... any Suggestion ??? Please Help, it's a Problem.
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October 2023 by Joshua Vitollo
I can't express enough how amazing the worker named Katie was, she went above and beyond and I mean this strongly when I say, I have not received such great friendly customer service in YEARS! I hope she gets a raise, she deserves it.
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October 2023 by alice hepburn
Bunch of rude people. All adults and act like children if something doesn’t go their way. If your minority don’t go here! These people here are racists on how they treat people of color.
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September 2023 by S&S Blasting
One terrible employee middle aged brown haired lady on the last service desk. Horrible attitude always dread getting her window finally today iv had enough I will never step foot in that place again. Rest of the workers have always ben very good and professional.
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August 2023 by Jodi Arnold
Rude employee. Unhelpful and bad attitude.
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June 2023 by James Travis
We delivered bulk mail and had lots of questions and Kelli answered all of them! Thankyou!
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April 2023 by Teresa Lynn Mohr
Thursday April 13th. The small package we were expecting was NOT DELIVERED IN OUR MAILBOX.And that's what it said, when we checked on the order.( was delivered in mailbox )WHO'S MAILBOX DID THE MAILMAN PUT IT IN ??Train your people better.I've gotten my neighbors mail a few times. Now we may never get our package..
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February 2023 by Self
Apparently answering the phone down there is too hard of a task for them to accomplish and updating delivery information is almost non existent. Guess they hire anyone at USPS these days regardless of their qualifications.
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January 2023 by Forsaken One
Tell your carriers to learn how to open mailbox is the right way to put the mail in also tell them to stop walking across people's yards use sidewalks have some respect learn it the easy way or the hard way
