Variety Stores in Sioux City, IA

“Today visited Five Below and purchased a couple of pool inflatables. I noticed a sign stating that the store offers free inflation, so when I checked out, I asked an associate if they could inflate them for me.

The associate seemed confused and went to get the manager. The manager told me she had never done it before. When I mentioned that I had seen the sign advertising the service, she said under her breath, “Nobody has taken advantage of that, I guess.” When I asked what she said, she repeated it. I found the comment unnecessary and unprofessional.

The manager inflated one of the items, but it wasn’t fully inflated and seemed irritated throughout the interaction. She then asked a younger associate to finish the other inflatable, but the associate didn’t know how. During this time, I also overheard sarcastic comments, including, “Well, whatever the customer says,” which I felt was rude and inappropriate.

Thankfully, Lilli stepped in. She immediately offered to help, corrected the inflatable that wasn’t done properly, and finished inflating both items. She was friendly, professional, and genuinely happy to help. Her attitude completely changed what could have been a very negative experience.

The associate listed on my receipt (younger girl ) was ID #947321. I hope management reviews this interaction and provides additional customer service training. My concern is not that they didn’t know how to perform the inflation service, but rather the attitude, sarcastic comments, and lack of professionalism shown during the interaction.

Lilli deserves recognition for her excellent customer service. The manager and associate could learn a lot from her example. I am giving 4 stars solely because of Lilli. Without her, this would have been a much lower rating. Thank you, Lilli, for turning the experience around.”

“Omg this is the best five below in the world to go to they always greet me and tell me when the get restocks always feel so welcome here and they always have amazing conversations here the store is orginized amazingly cant belive people leave bad reviews 😡 never go to the one on sergeant road id rather drive 3 extra miles just to come to this one and i cant belive they got such good workers!”