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November 2023 by chris marshall
Do not use the ATM. It will debit your account and will not give you the money. The employees will tell you it’s your fault for using the ATM and the pending charge will fall off. When it doesn’t fall off it will take 3-5 business days to fix. Services is horrible.
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June 2023 by Google user
Jill, the Assistant Manager is the most self-righteous, condescending, unhelpful, unapologetic, nasty employee at BOW I have ever met in my 20 years of banking with the company. She blamed ME for the bank processing checks in my married name for SIX years and then all of a sudden, with no notice whatsoever, reverse two checks. She did not even attempt to put herself in the customer’s position or offer valuable solutions to the issue. She then slammed every door in the branch when I requested to close my account so that I may bank elsewhere. DO NOT BANK HRRE WITH JILL. She is awful!
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June 2023 by L C
Jill, the Assistant Manager is the most self-righteous, condescending, unhelpful, unapologetic, nasty employee at BOW I have ever met in my 20 years of banking with the company. She blamed ME for the bank processing checks in my married name for SIX years and then all of a sudden, with no notice whatsoever, reverse two checks. She did not even attempt to put herself in the customer’s position or offer valuable solutions to the issue. She then slammed every door in the branch when I requested to close my account so that I may bank elsewhere. DO NOT BANK HRRE WITH JILL. She is awful!
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March 2022 by Janell Nelson
Arrived shortly after 4 p and door locked. Paper hours listed lobby closed at 4p but the will still help at the the drive up window. 2 people in line in front of me. I think they were helping the 1st person but when the 2nd person pulled up the window shade down and closed. Returned today after 10 a again paper posted hours say lobby opens at 9:30 but the doors locked. Try to call bit you get 1-800 # that is not specific to them and you get a 45 min hold. I agree with the others reviewer time to change banks
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January 2022 by Pennie Doss
Hours says drive thru was open until 5:30. I got there 4:45 and the drive thru was closed. (Monday Jan 3, 2022) there were a couple cars parked in the parking lot. Couple weeks ago I tried to go into the lobby in middle of week and doors were locked. I think it's time to switch banks!
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March 2019 by B B
Outstanding Customer Service. The ladies at the window are true professionals.