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March 2024 by Michael C.
Very nice and helpful want people to use their bikes. I mean they want us to use our bikes and they're fair on service.
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January 2024 by Edwin K.
Fast Service. Good work. Fair prices. We have had good experiences finding accessories here and upgraded mountain bike with hydraulic breaks.
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October 2023 by savannah tomlianovich
My fiancé and I have bought multiple bikes from here. The employees are always so helpful and accommodating. They regularly work on our bikes and are always super fast and efficient!
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October 2023 by Marshall Markey
Wonderful place with great customer service. Very knowledgeable staff. It's a bit of a drive for me to get here but it's worth it. They will keep my business for sure
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August 2023 by David B.
Bike World has a good variety of bikes and accessories at good prices and I like the service.
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August 2023 by jeremy lubell
I barely leave reviews but when I do they are usually not so good. However, in this case it’s all good. Prices were very reasonable, everyone is super friendly and helpful, and when they had the opportunity to jack up pricing with trumped up fees (because I’m new to biking), they didn’t. This is my new go to shop. A+ for honesty, workmanship, and super cool staff.
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August 2023 by Connor Duchen
Shamus was a huge help in getting my new bike set up. He helped get it fit properly, and then he helped me learn how to put a trunk rack on my car. He's super knowledgeable and shares lots of insights to help make you a better, more comfortable rider.
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August 2023 by Jay
Despite of only having 1 mechanic that day due to Ragbrai they were able to squeeze me in for a bike repair. Got my bike in less than 2 hours. Had a little miscommunication at first but everything was settled because of their excellent customer service. Thank you Collin and Andy!
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August 2023 by Josh Gaul
Great selection of all things cycling and tremendous customer service. Justin was knowledgeable, patient, and went above and beyond in getting me squared away. Wouldn’t go anywhere else!
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August 2023 by Jesslyn Gaumer
Bike World in Urbandale is amazing! They helped turn a bike tragedy into bike happy. You see, my brother, a rather inquisitive soul, decided his little sister (aka me) needed new wheels and a new chain prior to going on RAGBRAI. But was he a skilled bike mechanic? No, of course not, but he has aspirations to be. He made a rookie mistake and he put 10 speed wheels and a 10 speed chain on my 11 speed bike. Sadly, I did not catch his error until it was too late- my back derailer was bent after riding it most of the summer. I took it into Bike World and they made my entire world and helped me fix the problem and worked with me to use some parts I had in my garage to keep the cost down. Which of course, I appreciated being a poor college kid. Thank you to Matt, Kiersten, and Jovey you all are the best!
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June 2023 by Martha Mitchell
Bike World carries best-in-class products and the welcoming staff demonstrated expertise as well as excellent listening skills in order to match me with my perfect bike! I searched for a bike to ride occasionally around the neighborhood and primarily on a nearby city bike path. The Trek Verve 1 is equipped with wide 45C tires, an upright geometry frame, and mechanical disc brakes, making it very comfortable to ride.I'm grateful for the quality product at an affordable price along with professional/personable service!
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April 2023 by Matt Posusta
Purchased a bike here recently and the service and time spent making sure my wife was acquainted with the bike and understand the ins/outs by Matt @ Bike World was phenomenal. He took the time to answer all questions, make sure she was comfortable and his knowledge was 2nd to none. 10/10 on Service!
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March 2023 by Ken Rukstales
I was looking for a Trek 520, which has been discontinued. Bike World in Urbandale had them in stock and willing shipped the bike to Colorado, where it could be assembled by a local Trek dealer. I'm especially grateful to Shamus, who helped with all of the logistics and was a pleasure to work with.
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December 2022 by Thomas Hines
We purchased our second bikes from Bike World and the experiences have both been excellent. They always go above and beyond! They answered every question we had. We are definitely customers for life! Thanks bike world crew! Special shout out to Matt and Thomas on both bike purchases!
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November 2022 by Susan Kahler
I had moved my two bikes out of garage to clean. The wind took them over and they were entangled. No way could I pull them apart. Took to Bike World, where Mark, with a special tool, separated them with a smile on his face, no charge. I purchased the bikes from them, love the bikes, love the service and whole environment. Thank you Mark.