January 2024 by Zhiyi C.
If you own a AMG, G wagon, or Maybach, stay away from this place for any kind of service work. The technicians that works at this place is full of community college kind skill levels. I own a GLE63S and C63S, both had every services done here but from now on, I will not again. Back in 2021, the leather on the dashboard on my GLE63S was lifted and their service manager declined warranty work so I had to pay 5k for a brand new leather dashboard plus labor to put a new one on. Later on, the dashboard made squeaky sound while driving. After numerous visits, they finally took a look at it and turned out to be the technician forgot to tighten down the airbag bracket under the dashboard. Besides this, a full brake job costs 4k at this place and they left a caliper hanger hanging on my driver side strut. It took me to find out after a car wash and then they simply just took it away without apologies. Imagine if this happens on a sedan or coupe and driving on the highway?! In 2022, they dropped in a new set of rear door glasses on my GLE and left with one of my rear door with no door latch. After I went back home and grabbed the rear door, I found out that my rear passenger side door no longer had door latch so I had to drive back to them the next morning with my friend manually dragging the door while I am driving (because the door was unable to latch!) . How about I purchased a new front and rear bumper from them, in 2023? They painted and installed them but in the end, what I got was off-centered headlights, large gaps everywhere, scratched new paint from installing the grilles, and one side bumper was not fitted correctly. Guess what, they just responded me with "it is the way it is" and this was 13k dollars job. How about a recent one, from yesterday? They put on a new set of windshield moldings on my GLE63S and eventually they dented both my A pillars with many dents. Now I have a "structural damaged" car after they done the services. They admitted their fault but do not know what to do about it. 400 bucks for an oil change and 800 bucks for a spark plug change along with 180 dollars per hour labor fee because of they are Mercedes dealer? Yea right so stay away from this place and go to Omaha or Minneapolis for real Mercedes level work. Oh, I am not even mentioning the hidden fee, add-on fee (weather package, lojack and Perma plate shit) and high documentation fee when buying from them. lol
