Mercedes-Benz of Des Moines provides a great and professional experience. The staff is awesome, helpful, and kind, offering great communication and a personalized experience. The process is friendly with no pressure. They go the extra mile, bending over backwards to assist with every request. Service is prompt, with maintenance often costing less and taking less time than estimated. The entire buying and service experience creates a sense of complete trust. This dealership is great and would be highly recommended.
Nathan Carr is an amazing service writer. He went the extra mile for me when my Mercedes experienced a failure and I was leaving to go out of state the next day. He was able to take care of replacing both the main battery and the auxiliary battery late in the afternoon. Very thankful for the quality of care and service.
November 2025
Would have given 5 stars if I had been told they would be sending me a text video for me to respond to.
November 2025
Great personalized experience. Nathan Karr was so helpful and kind. He went the extra mile in making sure I was taken care of.
