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October 2025 by Charles Hayes
Good experience when upgrading to a new phone, but when asking how much we would be charged for international service while traveling, as travel eSIMs are not allowed on phone under contract, we were told $3 a day. Turned out to be $15 a day :(. Also, I asked 2-3 times if they were sure the bill would be exactly the same as before upgrading, and they assured me it would not change; however, the first bill was $50 more than before.
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September 2025 by Tawnee Eckhart
DeShaun Wright was so extremely helpful and patient in getting my phone to work again. He even helped to find ways to save money on our bill Thank you
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September 2025 by Kaylee Sand
I was not originally going to leave this but what happened after changed my mind was in there earlier and my experience was terrible compared to other stores.
I will take some accountability and I had stated for a fairly broad thing I needed, but no clarifying questions where asked. The lady helping added a line without our knowledge which was NOT what we needed and she never asked. Then once I left the whole plan was changed.
As someone who also works in an place where customer service skills are almost a necessity, hers felt terrible.
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July 2025 by Jobe Nehi
The women who was helping me was awful and had no knowledge of what I was asking. When I asked about how upgrading would change things on my bill she couldn’t help. Definitely not the store to go to if you need serious help.
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August 2024 by ROB CUPP
Dymonte was fantastic! Very friendly, personable, knowledgeable and a pleasure to work with! He is an asset to Cellular Advantage and US Cellular!
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August 2024 by Bob Casey
Awesome experience
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July 2024 by Brent Vander Molen
Great attitude and extremely helpful
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June 2024 by Kevin Keter
Very helpful
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April 2024 by Gary Otting
Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many years.
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April 2024 by Chira Corwin
Romell is the most professional, friendly and knowledgeable team member I have ever worked with at US Cellular. I go to him for all of my questions and needs.
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March 2024 by John/Ruby Olsen
Romell went well beyond the call of duty to resolve the issue of transferring data from my old phone to my new one. He even used his personal time to fix the problem. I will happily refer anyone who needs a new phone to Romell. Superior customer service is a severe understatement.
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March 2024 by Matthew Gaudreau
Romell and the staff have a vast knowledge and understanding of the US Cellular brand. They helped me and several other customers, simultaneously, with different concerns. Things were handled in a timely fashion while being professional and relatable at the same time. Definitely have recommend all my family and friends to visit them.
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March 2024 by Rich Russo
Always get the best service at his store!
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March 2024 by Margaret Jambor
Dymonte called earlier in the week to share that I was eligible for a free phone. Went in a couple days later. He helped find me a way to save on my plan. He encouraged me to run errands while all data was being transferred. Phone was all set up upon my return. Easy process.
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March 2024 by Roxanne Sisneros
Dymonte is the bestHe knew just what I wanted and paid attention to details. You're lucky to have him working for you.
