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February 2024 by Gary Roseman
Kimberly at Kay Jewelers at Jordon Creek in West Des Moines is very friendly and professional, very helpful in selecting the perfect Diamond Ring.Would highly recommend her.
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February 2024 by Heather Peterson
Kimberly was very helpful and friendly. Went above and beyond to meet my needs. Very knowledgeable.
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January 2024 by Kristen Flores
We were ignored for probably 45 minutes when the store wasn’t busy at all and then the earrings we bought are flimsy. Regret going here.
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December 2023 by Al Bailey
Some of the worst customer service I have ever experienced at this location and I'm not alone. Waited almost 15 minutes for assistance while two employees glanced my direction and continued chatting. Took my business to Jared's and got my wife a very nice 3/4 carat diamond pendant. Never had any issues when I visited the Valley West location - the Jordan Creek crew has some issues they need to address.
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December 2023 by Shane Brown
Kimberly was extremely helpful! Got all of my info updated for easier future inspections. Very friendly as well. Great experience.
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December 2023 by marissa parker
Melinda was absolutely wonderful! She was very educational & super sweet!
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December 2023 by Kerrisa Hodge
Had my beautiful rings soldered here… they said it was going to be a perfect fit. Unfortunately it wasn’t. It is actually soldered uneven... I tried to take it back to get it corrected and they wanted to charge me full price to remove the solder and re do it correctly.
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December 2023 by Kayla Zevenbergen
DO NOT buy the warranty. It will NOT cover a replacement if your jewelry is damaged or lost. They're trying to make me pay double what I paid for it to replace the missing piece because they don't have something similar for sale-not my problem. The warranty is a rip off and I was told that it is for "cleaning and maintenance" whereas I was led to believe it replaces the piece that is faulty. I kept up on visits every 6 months for the last 15+ years and now I'm being told the warranty won't cover and I need to repurchase a warranty if I choose a replacement. Well, that's a definite NO! They also were to call me back "the next day" and I gave them a week, they never called. Sketchy customer service and business practices.
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October 2023 by The Cattells
I recently had the best experience I've ever had at Kay Jewelers Jordan Creek. I brought in a watch my husband got me as a gift for resizing. Kimberly was very quick, efficient, friendly and knowledgeable. We also had a few items that were insured, which I brought in for inspection and cleaning at the same time. For some reason the items were on different profiles and not easily searchable. Kimberly combined all our items into one place that could be looked up by either me or my husband in the future. And she did all of this in 25 minutes! Thank you, Kimberly for your outstanding work and customer service! Your efforts are appreciated.
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October 2023 by Alynn McKinnon
My wife and I ALWAYS only go to Kimberley. She is fantastic in the work that she does and she’s always SO helpful. She clearly knows what she’s doing and it shows that she loves her job.
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October 2023 by Gabryelle Watkins
Kay ruined my engagement ?My fiancé was going to surprise me on our anniversary, but Kay ruined that by sending him a billing statement to our shared address that was not discreet at all. Open receiving our mail I immediately know what it was for.Ultimately, it doesn’t matter how it happened, and I’m now engaged to the love of my life. But, surely a company that specializes in wedding rings would know better.I do love my ring, so I suppose you can have two stars. ?
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October 2023 by Jonathan Cooney
My fiancé and I appreciated Aissa's attention and service even during some difficult resizing. Her knowledge and practical suggestions were very helpful. She was very personable and supportive.
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October 2023 by Lilyan Pollard
I love ❤️ coming into this location mainly to see Kimberly. I always feel special and I love all my purchases!
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October 2023 by Gary Pollard
She is the best worker by far. She is the best potential manager prospect. I enjoy She helpfulness.
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August 2023 by Haley Williams
It was an adventure finding the right account the ring was under, not at all under the fault of the store, but of my own. Melinda handled our case was so much profession, and of course a little humor while we were on purpose rabbit hole adventure. Best experience I've had in a long while at a jewelry store.
