Mobile Phone Accessories in Washington, IA

“My first visit to this store, Archer’s Appliance in Washington Iowa, a US Cellular agent. It started out rough because the young girl that started out helping me, was not customer service oriented at all. Kendra was inexperienced and not knowledgeable about my cell phone set up requests, and continuously interrupted me, telling me all the reasons why I couldn’t get what I needed. After I tried 4 times to get through my backstory of what I needed, a young Hispanic girl in the cubicle next to us had finished up helping her client, so she jumped in and offered her knowledge and was helpful and positive. Then the Hispanic girl got off of work, and thankfully, a young gentleman named Joe came over and started diving into my requests, and went above and beyond to help me, even doing major surgery on my old destroyed phone to get it working just long enough to extract info off of it and upload into my new phone. Absolutely the best guy ever! Very knowledgeable and creative/problem solving trying different tactics to get my issues resolved! Joe was very patient, kind, respectful, customer service oriented, and I will definitely be using him in the future and recommending him to others! Kudos to Joe’s parents for raising a great kid!!”

“Excellent service by Martin. Helped me setting up my new prepaid number and although numerous delays occurred at the customer service call center, he never lost his patience and supplied me with brilliant service to get everything set up. I am a foreigner and usually struggle to communicate with the agents at the customer service center. His efforts helped to walk out of the store as a happy customer.”