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December 2023 by jenny nisly
My first visit to this store, Archer’s Appliance in Washington Iowa, a US Cellular agent. It started out rough because the young girl that started out helping me, was not customer service oriented at all. Kendra was inexperienced and not knowledgeable about my cell phone set up requests, and continuously interrupted me, telling me all the reasons why I couldn’t get what I needed. After I tried 4 times to get through my backstory of what I needed, a young Hispanic girl in the cubicle next to us had finished up helping her client, so she jumped in and offered her knowledge and was helpful and positive. Then the Hispanic girl got off of work, and thankfully, a young gentleman named Joe came over and started diving into my requests, and went above and beyond to help me, even doing major surgery on my old destroyed phone to get it working just long enough to extract info off of it and upload into my new phone. Absolutely the best guy ever! Very knowledgeable and creative/problem solving trying different tactics to get my issues resolved! Joe was very patient, kind, respectful, customer service oriented, and I will definitely be using him in the future and recommending him to others! Kudos to Joe’s parents for raising a great kid!!
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August 2023 by Paige Stout
Sharon is very unprofessional. Not going there again.
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August 2023 by Nathan White
Normally good service but the lady answering the phone was very impatient and rude to me. Rather disappointing.
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April 2023 by Ron Hull
Well I had A lady come in the store after me and she was helped before me. So terrible service unless you know someone in the store apparently. I would not go to this store. Worst store I have ever been to. I will not go there again.
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February 2023 by Clam 7.
3er party owner will not work on ur phone you can buy from them but that's all they do they have nothing to do with us cellular unless your buys a phone or paying them they will not fix anything
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April 2022 by sue smothers
Just bought a washer and dryer, also a new water softner,Chad was amazing, we ordered it and everything was delivered and installed within a week!!! The guys that installed were very knowledgeable and very pleasant, i would recommend highly, they will always have our business! Thank you so much guys!
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April 2022 by Jenni H.
Archer Appliance & UScellular has amazing service! Recently our LG refrigerator died and we had to figure out if it was worth saving. After a quick Google search it became apparent the only spot around that could help us was Archer Appliance & US Cellular. I was actually a bit hesitant to call? Since (as its name suggests) its a US Cellular store. Well, don't let it throw you! This store boasts amazing customer service and knowledgable staff. They're open 8-6pm on weekdays and have shorter hours on the weekend (8-4pm - Saturday, 12-4pm - Sunday) I called on a Saturday morning and gathered all of the details on what fixing my fridge would look like and all the costs associated with it. While we didn't move forward with fixing it (a new refrigerator would be the safer, less costly route), I am so grateful for the employee I chatted with! She gathered info like a pro and knew all the answers to my plethora of questions. If your LG appliance dies, call Archer Appliance & US Cellular!
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November 2021 by Jennifer Elder
Most recent purchase was a GE wash & dryer. Tony has always been very knowledgeable and friendly. I love keeping my purchases local at such a great place like Archers!
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May 2021 by Alma Ivette Alvarado
Horrible!!!! They came out to take a look at my dryer and dishwasher back in December. Dryer completely stopped working after they replaced the plug in cable. Resulting to have to buy a new one because they said they don't do electrical work ? then why replace the cable? My dishwasher was missing the heating element and they needed to order the part. Til this day (5/10/21) I have not gotten my dishwasher fixed and they have not returned any of my calls.DO NOT GO TO THEM TO REPAIR APPLIANCES!! My home warranty issued them to us, biggest mistake ever.
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May 2021 by CAROL BERMEL
Matt provided excellent customer service yesterday! Stayed after hours to help with a new phone!!!
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May 2021 by Simon Yoder
VERY ! Good help Very much appreciated.
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April 2021 by Michael Mullins
Great service for US Cellular
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April 2021 by Jerry Podaril
Busy but helpful
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February 2021 by John Doyle
I love this place. They are very helpful and have a nice varieties of accessories
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February 2021 by Betty Fuhr
Always very helpful. May have to wait because people are needing their help. Worth the wait!
