Avis Car Rental

Car Rental
Hours: Avis Car Rental Waterloo receives mixed reviews highlighting both exceptional service and significant operational issues. Multiple customers praise the staff as awesome, super helpful, honest, and accommodating, with specific mention of a humble, humorous, and crowd-calming manager. There are reports of employees providing excellent after-hours service, ensuring travelers with delayed flights are not stranded, and arranging car pickups outside of normal working hours. The rental process and dropping off are described as a breeze by some, with cars noted as clean and problem-free. However, several critical concerns are raised. Customers report cars being dirty inside and out, being overcharged, and encountering issues with deposit returns and unexpected fees. A recurring complaint is that the desk is understaffed, particularly during key times like flight arrivals, often leaving it empty at closing. Reviewers strongly suggest the location needs to change its hours, ensure the desk is well staffed and manned when needed, and provide more help to the team. While individual staff members are commended for their dedication, the overall experience varies significantly due to staffing and cleanliness problems.

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1. Waterloo, Iowa