Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers car rental locations at airports and in cities like Waterloo, with service in over 30 countries. Booking online or through their app is designed to be easy, backed by a long-standing Standard of Care. Customer experiences vary. Many report really good customer service, with staff described as incredibly accommodating, courteous, and going above and beyond. Some highlight fast and efficient processes, while others appreciate help in picking a good, safe, and clean vehicle. In specific cases, such as needing a replacement vehicle during a trip, the Waterloo location successfully provided one with pleasant service. However, experiences are not always consistent. One very disappointing experience involved a reservation for a van in another city being unavailable upon confirmation, coupled with poor customer service and unreturned calls. This contrasts sharply with another report from the Waterloo location, where an agent's kind, empathetic, and hard-working approach turned a stressful situation around by securing a needed van. Overall, while many have a fantastic experience and highly recommend Enterprise, service quality can differ by location.

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1. Waterloo, Iowa