UScellular is dedicated to connecting people, businesses, and government operations through its award-winning network. With a focus on exceptional service, UScellular offers the latest smartphone devices, accessories, high-speed internet, and connected home solutions. The store in Waterloo is known for its friendly staff, including Marlene and Peter, who provide personalized attention to customers. Many reviews highlight Marlene's outstanding service, where she makes customers feel valued and takes the time to ensure their needs are met. Peter is also praised for his patience and helpfulness, especially with customers who have special needs. Andre is recognized for assisting customers with upgrades and explaining billing options clearly. Overall, UScellular in Waterloo is highly recommended for its knowledgeable and accommodating staff, making it a great choice for communication services and products.
The lobby was packed, but Marlene McCallum made us feel like we were the only people in the store. She spent as much time with us as it took for us to leave happy. And even though we had been there quite a while by the time we left, I was a little sad when it was over. If you go to this US Cell location, ask for Marlene.
July 2025
Andre did an amazing job! Highly recommend working with him!
May 2025
Peter was very helpful and polite. He made sure to set my sister phone up and he was very patient with my sister with special needs and if I can give 1000 stars I would
