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December 2025 by Suzanne Cobine
I was greeted right away, didn't have to wait for help. A mobile team member, Lucas, offered his help and his knowledge as to what I wanted to do. My problem had some glitches that had to be figured out. I was there afternoon to closing. Lucas kept moving forward as to helping me, I appreciate how hard he worked on my problems and listened to my concerns. He is an asset to customer service. I will be back because of the great job Lucas did.
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November 2025 by John Christensen
The lobby was packed, but Marlene McCallum made us feel like we were the only people in the store. She spent as much time with us as it took for us to leave happy. And even though we had been there quite a while by the time we left, I was a little sad when it was over. If you go to this US Cell location, ask for Marlene.
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September 2025 by Brooke Uchytil
Today was the third attempt to get my fiancé his new phone, get me a watch and add him on my line. He waited over an hour to be told that they didn’t have either….
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July 2025 by Kase Walton
Andre did an amazing job! Highly recommend working with him!
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July 2025 by Ace Campbell
Marlene is the coolest
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May 2025 by The Go Styler
Waste of time
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May 2025 by Ieisha Ford
Peter was very helpful and polite. He made sure to set my sister phone up and he was very patient with my sister with special needs and if I can give 1000 stars I would
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May 2025 by Nevaehaaa Brustkern
Do not get there wifi: worst WiFi possible can’t even watch a show let alone have more than one device connected I have not been able to sit though a 30 minute show since I have had the WiFi because it is so slow. Don’t waste your money don’t get this WiFi and if anyone recommends anywhere else please let me know
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April 2025 by .
Marlene is courteous, patient and professional.
The place is spaceous, clean and welcoming.
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March 2025 by Miranda Wolf
Did not have a terrible experience but I would say not the best customer service. Many workers did not engage much with customers or explain to us what was going on. I would just recommend that there is more of a focus on customer service and serving the customer with clear communication, especially during wait times.
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February 2025 by Jesus Bocanegra
Went in for an upgrade on my phone and came out with 3 new phones ! Andre helped us get the best offer and explained how our bills would look like in the future. He helped us get the accessories we needed, he was very helpful and nice to me and my family. Highly recommend !
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February 2025 by Jocelyn Ortiz
Went in with my husband to get an upgrade and Marlene helped us get everything set up. She explained everything really well and helped us get the best offer they had. Will come back if I ever need anything else from US Cellular! 10/10 recommend ! 😁
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February 2025 by Tammy Cicio
Marlene at the waterloo location has gone above and beyond to help me!!!! So thankful for her!!! Need to keep her around!!!
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February 2025 by Adriel Moellers
Marlene was a great help in getting our account set up and with the most economic solution for our family. Not only was she dedicated to helping us she was also helping several other associates and being an excellent team player in getting everyone the best service possible.
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January 2025 by Stephanie Crook
Absolutely awesome customer service. Took care of my problem right away.
