UScellular is dedicated to connecting people, businesses, and government operations through its award-winning network. With a focus on exceptional service, UScellular offers the latest smartphone devices, accessories, high-speed internet, and connected home solutions. The store in Waterloo is known for its friendly staff, including Marlene and Peter, who provide personalized attention to customers. Many reviews highlight Marlene's outstanding service, where she makes customers feel valued and takes the time to ensure their needs are met. Peter is also praised for his patience and helpfulness, especially with customers who have special needs. Andre is recognized for assisting customers with upgrades and explaining billing options clearly. Overall, UScellular in Waterloo is highly recommended for its knowledgeable and accommodating staff, making it a great choice for communication services and products.
My husband and I stopped in to check out options while considering a new cellular provider. We worked with Marlene. She took all the time we needed and we went home with a new plan and phones. They were busy while we were there and yet we didn't feel rushed. Would absolutely recommend stopping by and checking them out.
May 2026
Thank you to the woman who helped me for 3 hours (1 hour past her shift even!) I think her name started with an M? Super kind & awesome through it all!
April 2026
Spoke with Stephanie to have my phone number changed. She was friendly and knowledgeable. Made the process a breeze. Would never give US Cellular even one star but with Stephanie my latest visit to your store was finally an enjoyable one!
